Team Lead Quality Control Specialist

Are you an experienced automotive professional who takes pride in doing the job RIGHT and ON TIME

Do you naturally step up to help your teammates catch problems before they reach the customer and keep a busy shop moving If youre the person who notices the details keeps the team moving communicates when something isnt right and refuses to let a vehicle leave without being properly serviced we want to meet you.

Antwerpen Toyota is looking for a Team Lead Quality Control Specialist to join our Express Maintenance team! Were interested in people who have the right attitude strong automotive experience and the desire to step into a leadership role.

This is an important leadership role for someone who understands that speed without quality isnt good service and quality without efficiency doesnt work in a fast-paced Express Maintenance department.

Our goal is simple: R IGHT VEHICLE. RIGHT SERVICE. RIGHT TIME. EVERY TIME.

Why This Role Matters

Express Maintenance is fast-paced. Vehicles come in customers are waiting and the team needs to stay organized and focused.

Thats where you come in.

Youll be one of the key people helping make sure vehicles dont simply move through the department they move through it correctly efficiently and consistently.

Youll have an opportunity to make a real impact on technician productivity vehicle quality customer satisfaction and the overall performance of the department.

What We Value

At Antwerpen Toyota were looking for someone who believes in:

• Quality: Do it right the first time.
• Timeliness: Respect the customers time and keep the workflow moving.
• Teamwork: We succeed together.
• Communication: Keep everyone informed and on the same page.
• Processes: Follow the process improve the process and hold the team accountable to it.

What Youll Do

As our Team Lead Quality Control Specialist youll help keep the Express Maintenance operation running smoothly from start to will:

• Lead by example and help keep the Express Maintenance team focused and productive.
• Monitor workflow to keep vehicles moving efficiently through the department.
• Perform quality-control checks on completed work before vehicles leave the shop.
• Make sure services and inspections are completed correctly and according to established procedures.
• Identify missed items quality concerns or process problems before they become customer problems .
• Help technicians stay on track with timing and workflow expectations.
• Communicate with Service Advisors Technicians Management and other departments to keep everyone informed.
• Help troubleshoot workflow issues and find solutions when the department gets busy.
• Coach and support team members on proper procedures and quality expectations.
• Help maintain accountability for quality productivity communication and timeliness .
• Keep the work environment organized professional and safety-focused.
• Look for ways to improve processes and make the Express Maintenance experience better for both our team and our customers.

What Makes You a Great Fit

Were looking for someone who is:

• Experienced: You understand automotive service and what it takes to keep a shop moving.
• Quality-focused: You dont just assume the job was done correctly you verify it.
• Fast AND thorough: You understand that efficiency should never come at the expense of quality.
• A communicator: You keep your team advisors and management informed.
• A team player: Youre willing to jump in and help when the team needs you.
• A leader: You dont need a fancy title to take ownership and set the example.
• Organized: You can manage multiple vehicles priorities and deadlines without losing focus.
• Accountable: You take responsibility for your work and expect the same level of professionalism from the team.
• Customer-minded: You understand that the quality of our work directly affects the customers experience.

Preferred experience:

• Automotive dealership or service department experience
• Previous leadership or team-lead experience
• Toyota experience or Toyota training
• Experience with Express Maintenance or high-volume service operations

Benefits

• Competitive compensation range from $18 - $21 per hour
• Comprehensive health dental vision and disability insurance and more.
• 401(k) retirement plan
• Vacation pay after 1 year
• Sick days available upon hire
• Opportunities for professional development and career growth.

About the Company

Antwerpen Automotive is a trusted name in the Baltimore MD area committed to providing top-quality vehicles and outstanding customer service. Our team is dedicated to creating a friendly and supportive environment for both customers and employees alike. We pride ourselves on our integrity professionalism and passion for the automotive industry. Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid drivers license be insurable by the company and pass a mandatory background check and drug screen.

Required Experience:

Manager