Food & Beverage Operations Manager

The Food & Beverage Operations Manager supports the day-to-day execution of banquet and outlet operations within the hotel. This role heavily involves hands-on service delivery, team support, and event execution, while assisting senior leadership with administrative and operational responsibilities. The position reports to the Banquet Manager and focuses on ensuring smooth banquet operations, maintaining service standards, and supporting restaurant and bar outlets during non-peak banquet periods. What You Will Do Assist in the planning, setup, execution, and breakdown of banquet events Work alongside banquet captains and service teams to ensure events meet service standards Serve as a floor presence during events, actively supporting service as needed Ensure banquet rooms are properly set with equipment, linens, and décor Monitor event flow and guest satisfaction, addressing issues in real time Support communication between kitchen, service, and sales teams to ensure accurate execution Maintain the cleanliness, organization, and readiness of banquet spaces Provide operational support to restaurant, bar, or lounge. Assist with opening/closing duties, service coverage, and guest interaction Help ensure consistent service standards across all outlets Step into service roles (host, server support, expediter) as needed Team Support & Supervision Supervise and support hourly staff during shifts, ensuring adherence to standards Assist with training new employees on service procedures and expectations Reinforce service standards, safety, and sanitation practices Provide real-time coaching and direction during service Guest Experience Maintain a visible presence during events and service periods Interact with guests to ensure satisfaction and resolve concerns promptly Support delivery of consistent, high-quality service across banquet and outlet operations What You Bring 2–4 years of food & beverage experience, preferably in banquets or hotel operations Prior Supervisory Or Lead Experience Preferred Strong service mindset with willingness to be hands-on in operations Basic understanding of banquet service, restaurant operations, and food safety standards Physical Requirements Ability to stand and walk for extended periods Ability to lift up to 25–50 lbs as needed Ability to work in a fast-paced, high-volume environment Our Perks Culture of Excellence Medical, Dental, Vision & Supplemental Insurance Paid Time Off Hotel Discounts 401(k) Company Match Career Development Opportunities Peer-to-Peer Recognition Quarterly & Annual Awards Because we are committed to providing an exceptional experience for our guests around the clock, our hotels operate 24/7. To support this, schedules may vary based on business needs, including changes to shift days, start and end times, and total hours worked in a week. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We are committed to fostering a welcoming and inclusive workplace where all team members and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We also provide reasonable accommodations to qualified individuals with disabilities to support them throughout the application and employment process. #J-18808-Ljbffr