Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Guthrie Pet Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

This position is not limited to reception duties. The ideal candidate will be comfortable working as part of the entire veterinary team and assisting wherever needed. Responsibilities may include answering phones, checking clients and patients in and out, patient restraint and handling, cleaning and maintaining hospital areas, assisting the DVMs, and providing minor patient care and support.

Ideal candidates are friendly, detail-oriented, highly organized, adaptable, and willing to jump in wherever needed. The ability to balance excellent customer service with hands-on patient support in a fast-paced, team-focused environment is essential.

Schedule and compensation:

• Compensation: $13 - $15 per hour, for each hour worked
• This is a part-time position, with a flexible schedule and availability needed Monday-Friday.

Full-time benefits package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform Allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Pulse, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Guthrie Pet Hospital?

Guthrie Pet Hospital, located in Guthrie, Oklahoma, is a 3-DVM practice dedicated to providing exceptional veterinary care for pets in a warm and welcoming environment. Our experienced veterinarians and caring support staff work together to offer a wide range of services tailored to the individual needs of each patient.

From routine wellness exams and vaccinations to advanced diagnostics and surgical procedures, Guthrie Pet Hospital prioritizes the health and well-being of every pet while nurturing strong, lasting relationships with their owners. As a trusted partner in pet healthcare within the local community, the team is committed to providing compassionate, personalized care and ensuring every patient receives the highest standard of attention.