Server Food Expeditor

POSITION TITLE: Food Expediter

REPORTS TO: Manager on Duty

STATUS: Non-Exempt

DATE REVISED: July 13, 2022

POSITION OVERVIEW:

Porch & Parlor, Memphis, TN, is looking for hospitality professionals with a passion for the art of presentation to join our team as a Food Expediter to help us “create raving fans”. We offer multiple dining selections for a guest to enjoy in a single dining experience with the finest service featuring a knowledgeable wait staff from which guests can gain valuable insight to enhance their dining experience. Our ideal candidate is energetic, knowledgeable about both our style and our cuisine, possesses excellent communication skills and experience in a restaurant’s hectic setting. You must have enough stamina to be in constant motion and skills to coordinate and organize processes and people while maintaining acute eye for detail, excellent customer service, with sound judgement and ability to deescalate situations while making our guests feel welcomed.

ESSENTIAL FUNCTIONs:

• Ensure the efficient flow of orders from the waiters to the kitchen
• Ensure orders are being prepared with the correct priority
• Assist in the final preparation of dishes
• Check dishes before delivery for accuracy, presentation and temperature
• Deliver orders to maintain fast service
• Eliminate obstacles in service, food preparation lines or dishwashing
• Inspect the premises according to quality and sanitation standards and assist in cleaning
• Transfer important information between the kitchen and the wait staff (e.g. when a customer has a particular request)
• Handle complaints from clients to preserve the restaurant’s reputation
• Support other tasks as needed (e.g. telephone orders)

EDUCATION AND EXPERIENCE:

• Proven experience as food expeditor or other restaurant position
• Understanding of health and safety rules in a restaurant
• Dexterity in using kitchen equipment or utensils and carry heavy trays
• Well-organized and ability to lead and direct people
• Excellent communication and negotiation skills
• Outstanding coordination and multi-tasking abilities
• A customer-oriented approach
• Great physical endurance
• High school diploma
• Prior restaurant or hotel experience preferred
• Presentation skills
• Possess an acute eye for detail
• Due to the nature of our business applicants should be open to working late evenings, weekends and holidays.

PERSONAL QUALITIES:

• Proficient in Verbal Communication
• Excellent Customer Service
• Conflict Resolution
• Collaboration
• Enthusiastic
• Thoroughness
• Professionalism

If you feel you possess these skills and want to be a part of a growing and energetic team, click apply below or email your resume to HR: View email address on jobs.institutedata.com

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

Porch & Parlor is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.

Work Location: In person