Front Desk Associate

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching

Position Summary

Enlyv Clinics is seeking a reliable and patient-focused Front Desk & Medical Assistant (MA) to support both administrative and clinical operations of our outpatient medical practice in Bridgewater, NJ. This hybrid role requires flexibility to manage front desk responsibilities as well as assist providers in delivering high-quality patient care.

Key Responsibilities
Front Desk Duties

• Greet and check-in patients in a professional and courteous manner
• Manage appointment scheduling, confirmations, and rescheduling
• Handle patient phone calls, inquiries, and messages
• Verify insurance eligibility and collect required patient information
• Maintain accurate patient records and ensure proper documentation in the EMR system
• Coordinate patient flow and assist with daily office operations

Qualifications

• High school diploma or equivalent required
• Certified Medical Assistant (preferred but not mandatory depending on experience)
• Prior experience in a medical office or healthcare setting preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced clinical environment
• Familiarity with EMR systems (eClinicalWorks preferred) is a plus
• Collect patient copays, outstanding balances, and other required payments.
• Review patient statements and explain charges, balances, and payment-related questions to patients as needed.
• Follow all office guidelines and procedures, including updating VOB and maintaining/checking required record sheets.
• Ensure patient information and documentation are kept accurate and up to date in accordance with office procedures.

Key Skills & Attributes

• Patient-centered attitude and professionalism
• Strong organizational and time management skills
• Ability to work both independently and as part of a team
• Attention to detail and accuracy in documentation
• Flexibility to handle both administrative and clinical responsibilities

Work Environment

• Outpatient endocrinology practice
• Multiple clinic locations
• Fast-paced, team-oriented clinical setting

Preferred Skills

• Knowledge of medical terminology.
• Experience verifying insurance eligibility and benefits.
• Experience with prior authorizations and referrals