Field Services Engineer

Job TitleField Service Support EngineerJob DescriptionMust have technical/functional skills in field service support under the manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support on network, servers, OT security, service now ticketing tool experience, asset management, stock management, audit, escalation management, meeting room support, excellent in customer communication. Good to have team management skill, ops lead role for EUC role.Roles and ResponsibilitiesManage day to day operation based on onsite support services, ticket management, KPI, escalation, IMAC, break fixes, dispatch support, asset delivery part Daas service across hub, spoke and dispatch sites, vendor management, meeting room support, customer connect, printer support, OT support, factory PCS support, manage team and customer request on priority.Generic Managerial SkillsShould have excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level, should be capable to be proactive to pick operations issue with customer and fix them, decision making capability, mentor team where possible, bring continuous improvement.Salary Range$65,000 - $75,000 a yearLocationSumter, SCJob FunctionTechnologyRole EngineerDesired Skills DesktopDesired Candidate ProfileQualifications: Bachelor of Computer Science