Client Service Specialist / Account Manager (Clinical Laboratory)

Job Description Job Description Job description:

Position Overview

We are seeking a Client Service Specialist / Account Manager with proven experience in a clinical laboratory environment. This role is responsible for managing client relationships, supporting day-to-day operations, and ensuring a high level of service for our physician partners. Prior account management or client service experience in a Clinical Laboratory setting is REQUIRED.

Key Responsibilities

Serve as the primary point of contact for physician offices and clients
Manage and grow existing accounts while ensuring client satisfaction
Coordinate with internal teams (lab, billing, pre-analytical) to resolve issues quickly
Support onboarding of new clients, including setup and training
Monitor account performance and identify opportunities for improvement
Assist with test menu inquiries (e.g., PCR, STI, UTI, Pap, etc.)
Ensure compliance with laboratory processes and regulatory requirements
Qualifications

Required: 2+ years of proven experience working in a clinical laboratory
Strong understanding of lab workflows, specimen handling, and client needs
Experience managing physician office relationships
Excellent communication and problem-solving skills
Ability to manage multiple accounts in a fast-paced environment
Familiarity with LIS, EMR/EHR systems, and basic reporting tools
Highly organized, detail-oriented, and proactive
Preferred

Experience with women’s health, infectious disease, or molecular testing
Knowledge of billing processes and insurance workflows
What We Offer

Competitive salary and comprehensive benefits package
Growth opportunities within a fast-growing diagnostic laboratory organization
Collaborative and supportive team environment
Work Location: In person