Hualalai Sports Club & Spa - Spa Concierge - Full Time

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. SPA CONCIERGE The Four Seasons Resort Hualalai is looking for a Spa Concierge who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Spa Concierge Agents have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. WHAT YOU’LL DO Greet all guests with Aloha and provide guests with personal, gracious, and professional service perceptive to their individual wants and needs, at all times. Promote, sell, and coordinate activities/services offered at the Sports Club & Spa with individual packaging of services to meet the guests goals. Provide the Spa management team with feedback on guest response to our service line (fitness activities, recreational programs, body treatments, etc.) thereby actively creating the best possible spa menu for our guests. Execute all tasks associated with the daily operation of the Spa Desk and Apothecary in partnership with the Sports Club & Spa ‘ohana. Examples of these tasks may include and are not limited to; Opening and closing responsibilities Orientation and site inspections of all spa services and beauty salon services. Coordination of all tennis, fitness, wellness and recreational activities Assist guests with spa reservations, cancellations and changes Determining desired results and physical characteristics of each guest for their individual treatment with Apothecary questionnaire WHAT TO BRING Three to twelve months of previous Reservations and/or Sales experience required Spa experience is preferred Successful candidate must possess legal work authorization in United States Ability to accurately read and work with computer systems. Strong Customer Service skills Availability on weekends is required JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: Hourly Rate: $26.54 An on-site Physical Therapist 24-hour access to Indoor and Outdoor Gym Holiday, Vacation & Sick pay Robust Benefit Plan Company Match 401K Plan Laundered Employee Uniform Free employee meals prepared by the Four Seasons Culinary ‘Ohana Complimentary stays at Four Seasons Worldwide Training and Development Opportunities Employee Recognition Programs Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us: Facebook: Instagram: Twitter: We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.