AKS - Support Engineer
VDart Inc
AKS Support Engineer
Bellevue, WA Onsite
Full Time Permanent Role
Job Description:
- Act as the technical owner for Azure Containers and AKS support cases from first customer interaction through final resolution
- Triage categorize prioritize assign and coordinate incidents and support requests based on business impact technical complexity and urgency
- Review AKS cluster configurations node pools networking identity storage monitoring and related Azure resources to identify the correct troubleshooting path
- Troubleshoot AKS cluster node node pool pod deployment scaling upgrade monitoring and connectivity issues using Azure portal Azure CLI kubectl logs and diagnostics
- Support issues involving ACR ACI container images registry access image pulls workload deployments ingress services DNS persistent volumes and cluster addons
- Use Azure activity logs Diagnose and solve problems AKS diagnostics Azure Monitor Container insights and relevant logs to isolate root cause and recommend mitigation steps
- Drive timely communication with customers advisors internal engineering and partner support teams including clear status updates next steps risks and resolution summaries
- Document troubleshooting steps customer impact mitigation actions root cause findings and final resolution in the support case system
- Participate in weekend shift rotations and crisis handling when required while maintaining professional customer communication under pressure
Skills
Mandatory Skills : Azure AKS
Vacancy posted 3 days ago
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