Senior It Support Engineer

DescriptionOur client is looking for a mature, independent and polished IT support engineer to help their investment management operation. The Information Technology department supports their Foundation, Center on Healthcare LLC, Solutions Fund, Management Services LLC, and related entities.Position SummaryThis is a customer oriented support role centered on providing basic to advanced technical support for end user desktop, laptop, mobile device, applications, Active Directory, Azure, SharePoint, Exchange, MS Office 365, Audio Visual equipment, local servers, peripheral installation, configuration issues. The IT Support Engineer’s ability to deliver on and resolve technology requests, tasks, and projects is an important part of this position.User Support• Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets.• Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution.• Train users on use of supported hardware, software and services within department and organizational guidelines and standards.• Provide after-hours/on-call support as needed.• Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level or second-level support.• Working in collaboration with other operations groups to ensure that users are onboarded and offboarded efficiently.• Check user workstations to ensure cabling and connections remain in place for docking stations.• Guide remote employees on improving home office connectivity and managing bandwidth issues for critical tasks like video conferencing.• Work with visiting staff to ensure they are able to successfully log in and use office technology.• Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment for meetings and events.• Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations.• Keep physical and virtual computer patterns and images up-to-date with latest security patches and software versions.• Coordinate with Facilities and Office Services staff to ensure office technology is working and maintained (e.g. cable, copier trouble shooting and maintenance, issuing, and IDF room maintenance) and other office technologies as needed.• Provision and track building security ID card issuance.• Manage electric shut downs powering down network and restarting work stations once work is complete.• Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery.• Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base.• Conduct user training, gather feedback, and update training guides as needed.Requirements• 8+ years of technical user support experience. • Experience in small to medium-scale environments (under 100 people) preferred.• Boutique financial services, law firm, or family office experience preferred.• Strong interpersonal skills.• Bachelor's degree required, preferably in information technology or related field.• Commitment to delivering timely and professional service to executives.• Strong foundational knowledge in diverse technical platforms.• Demonstrated ability to prioritize work and to complete projects on time.• Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality.• Excellent communication skills, both verbal and written.• Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels.• Demonstrated strong organizational skills and exercises attention to detail.• Demonstrated ability to collaborate well with others or work independently as the situation warrants.• Commitment to professional ethics and integrity.• Punctuality and regular attendance in office.• In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization’s hybrid schedule of working in the office four days per week.Top Skills DetailsWindows 11, Zoom, MS Office, Active Directory, Windows Server, Exchange, NetworkingAdditional Skills & QualificationsCandidates must have strong communication skills, client interfacing skills, be collaborative, and reliable.A Bachelor's Degree is requred.Experience LevelExpert LevelJob Type & LocationThis is a Permanent position based out of Washington, DC.Pay and BenefitsThe pay range for this position is $110000.00 - $130000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.including comprehensive health insurance, a substantial 401k match, paid time off, a hybrid work schedule and other flexible work policies.Workplace TypeThis is a hybrid position in Washington,DC.Application DeadlineThis position is anticipated to close on Sep 30, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006307480Profession: Helpdesk/Desktop