Senior IT Support Engineer

Primary Function

Responsible for the reliable, secure and effective delivery of user IT support across end user and infrastructure domains. The IT Support Engineer plays a key role in ensuring IT services, infrastructure and cybersecurity controls support day to day business operations, content delivery and organizational resilience.

The IT Support Engineer drives best practice, security by design and continuous improvement in everything they do. The individual must have deep knowledge of network principles, all aspects of LAN, WAN and WLAN networks and Network services.

Duties & Responsibilities

• Technical delivery, stability and supportability of Microsoft based IT services, including but not limited to Azure, Microsoft 365, Intune, Defender and hybrid Active Directory environments.
• IT support to end users and Technology teams.
• Act as technical escalation point for IT, security and IT infrastructure incidents, particularly those relating to Microsoft platforms and endpoints.
• Ensure IT platforms are secure, resilient, scalable and fit for purpose, with security and risk considerations embedded in all designs and implementations.
• Implement, maintain and continuously improve cybersecurity controls in line with organizational policy and recognized best practices.
• Ensure systems and services align with business continuity and disaster recovery requirements.
• Assist with network, server, virtualization and firewall configuration.
• Manage and oversee patching, update cycles and configuration management, with particular emphasis on critical security updates.
• Define, document and promote technical standards, procedures and best practices across the IT and Support teams.
• Support and improve incident, problem, change and service management processes, ensuring efficient resolution and clear communication.
• Work closely with other Technology team members to ensure joined up delivery across corporate and Content Technology environments.
• Collaborate with technology partners and vendors during design, implementation and support phases.
• Contribute to root cause analysis of significant incidents and define robust, long term resolution plans.
• Proactively identify opportunities for service improvement, automation and operational efficiency.
• Maintain and contribute to internal documentation and knowledge bases to improve support effectiveness and consistency.
• Represent the IT technical function in cross functional discussions where required.
• Mentor and train members of the IT support and related teams as appropriate.
• Other duties as required to support the effective operation of Technology

Skills & Qualifications

• Positive and friendly approach to end users and others requiring IT support assistance.
• Strong hands on experience supporting and engineering Microsoft enterprise environments (Azure, Microsoft 365, Intune, Defender, hybrid AD).
• Proven experience operating IT infrastructure in secure, high availability or business critical environments.
• Solid understanding of cybersecurity principles, endpoint security, identity management and risk based decision making.
• Demonstrable experience working within structured IT service management processes (incident, problem, change).
• Experience contributing to business continuity, disaster recovery and resilience planning from a technical perspective.
• Ability to communicate technical concepts clearly to both technical and non technical stakeholders.
• Proactive, methodical approach with a strong focus on quality, documentation and continuous improvement.

Education & Experience

• Relevant professional certifications (e.g. Microsoft Azure / M365 certifications, Security+, CISSP, CISM or similar).
• Experience with cloud security, conditional access, endpoint protection and incident response.
• Experience with Cisco networking and firewall technologies.
• Familiarity with cloud environments, particularly AWS.
• Knowledge of relevant legislation and regulatory requirements (e.g. GDPR).
• Experience in broadcast, media or other 24/7 operational environments.
• Exposure to automation, scripting or infrastructure as code approaches.
• Bachelor’s degree in computer science, or related field preferred.

Customer Service Commitment:

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.