Airport Network Support Administrator III - Video Surveillance Systems (May Underfill)

Position Title: Airport Network Support Administrator III - Video Surveillance Systems (May Underfill) Job Description: Provides technical support and administration for the Airport's enterprise video surveillance systems, including cameras, servers, workstations, switches, and related network infrastructure. Troubleshoots complex video, hardware, software, and network issues while supporting system installations, upgrades, security, and end users. Experience with enterprise CCTV/video management systems, IP networks, VLANs, PoE, Windows environments, and field-based technical work is highly desirable. Various work schedules may be required to accommodate the hours that the Help Desk and onsite technical support staff are available for City customers. Occasional weekend work and on-call work may be required. Early application submittal is encouraged. This position will remain open until filled and may close without notice. About the Position This position provides technical support and system administration for complex, networked video surveillance systems at the Airport. Installs, configures, maintains, troubleshoots, and optimizes cameras, recording and storage servers, workstations, switches, and related network infrastructure while partnering with technical teams, vendors, and end users. The ideal candidate has experience with large enterprise CCTV/video surveillance systems and networked video management systems, along with knowledge of IP networks, VLANs, PoE, routing, Windows environments, and remote diagnostic tools. OEM video management certification, experience with structured cabling and low-voltage testing equipment, and strong communication, documentation, customer service, and problem-solving skills are highly desirable. This position may be filled at a level III, II, or I. Position Hourly Range Level III: $30.74 - $41.97/hr Level II: $27.89 - $38.04/hr Level I: $25.31 - $34.53/hr *based on qualifications and experience. Benefits Health Insurance Dental, Vision and Life Insurance Paid vacation and personal leave 6-12 weeks of paid parental leave available Retirement contributions toward a pension plan and/or 401(k) A robust Employee Assistance Plan (EAP) Up to $4,000 tuition reimbursement annually Discounted supplemental benefits like pet insurance and legal services Desired Qualifications Experience administering and maintaining large enterprise CCTV/Video surveillance systems including Cameras, Recording/Storage Servers, Video Workstations, Media Converters, Switches, and Microphones with varying end user requirements. Experience Troubleshooting and resolving hardware, software, and network issues pertaining to camera, workstation, and server infrastructure. Must be able to utilize and understand testing equipment for structured cabling, video, network, and low voltage systems Experience in designing, installing, and administering complete networked video management systems. Basic understanding of IP networks, Switches, VLANs, PoE and Routing in a multicast video environment. Knowledge of Windows operating systems with experience imaging, updating, patching, and troubleshooting workstations/servers in an enterprise environment. Experience with remote access, diagnostic, and monitoring tools. OEM certified on video management systems/platforms. Understanding of Camera and video parameters: Frame rates, image resolution, compression, video format, etc. Experienced with system management, documentation, and certification best practices. Strong written and verbal communication with ability to express technical knowledge to all levels of understanding. Customer service experience: professional interaction with end users, vendors, and other stakeholders. Ability to work independently and as part of a team. Physical aptitude for fieldwork: Ladders, rooftops, hand tools, heavy lifting, utilizing lifts and other machinery, exposure to elements and construction zones. Minimum Qualifications Level III: Graduation from a four‑year accredited college with a Bachelor's degree in Computer Science, Engineering, or related field and (6) years experience in supporting PCs (using Windows OS) and LAN administration or an equivalent combination of education and experience substituted on a year‑for‑year basis. Possession of one (or more) of the following certifications may also be required (depending on position requirements): Microsoft Certified Systems Engineer (MCSE), or a Microsoft Certified Solutions Associate (MCSA), or a combination of 2 or more of the following certifications: Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Voice (CCNA Voice), CompTIA A+, CompTIA Network+, CompTIA Security+, Nortel/Avaya VoIP. Advanced knowledge of Mic #J-18808-Ljbffr Slcgov