Manager - IT Disaster Recovery

Why GM Financial?GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.Our Purpose: We pioneer the innovations that move and connect people to what matters.This position will be posted until filled.What makes You an ideal candidate? Advanced knowledge of disaster recovery and business continuity processes and tools neededA broad understanding of information technology in order to assist in preparation of recovery procedures for all areasAdvanced knowledge and understanding of industry standard disaster recovery planning techniques and technologies as well as methods used in performing risk analyses and business impact analysisLocal and wide area networking concepts, principles and protocolsKnowledge in infrastructure design and managementWorking knowledge of management processes such as personnel administration, planning and budgetingUnderstanding of IT Service Management (ITSM) best practices and processesInformation Technology Infrastructure Library (ITIL) certification or equivalent practical experience (ITIL v3 Foundation strongly preferred as minimum; intermediate ITIL Service Transition, Service Design, ITIL Service & Support, ITIL Availability Management or ITIL Service Level Management desired)Experience with Business Continuity, Disaster Recovery and related initiativesKnowledge of TCP/IP, OSI model and IP subnettingHigh level understanding of technology infrastructure, security concepts and platformsDemonstrated success in project managementUnderstanding of routing and switching protocols as they relate to load balancingStrong understanding of application layer protocols including SSH, SSL, and DNSAbility to skillfully react and adapt to a constantly changing business and IT work environmentDemonstrated interpersonal and leadership abilities working with cross-functional teamsStorng written and verbal communication skillsStrong interpersonal and communication skills in order to interface with all levels within the business and IT organizationsAbility to think strategically and make collaborative decisionsDemonstrated interpersonal and leadership abilities working with cross-functional teamsCommunicate quickly, clearly, concisely, appropriately, and intelligentlyFoster open communication, speaks with impact, listens to others, and writes effectivelyEffective planning, time management, negotiation, and delegation skillsAdvanced technical writingExperience in documentation tools such as Visio and Microsoft Office productsAdvanced experience with Network and VLAN segmentationStrong analytical skillsAbility to approach problems with an open-mind, use existing information and resourcesCreative, Innovative, problem-solving and maximizing your potential to solve problems and improve methodsThink positively when faced with obstacles, build on others ideas, think logically and intuitivelyBusiness Continuity Professional PrefNormal office environment subject to stressful situationsFlexible schedule with possibility of working long hours including weekends/holidays, occasional overtime may be requiredTravel may be required to support business needsAdditional Knowledge and SkillsWorking effectively within an AI enabled environment: Ability to use AI tools (e.g., Microsoft Copilot) to support daily workSkills in evaluating AI outputs for accuracy, compliance, and biasExperience integrating AI into workflows to improve efficiency or insightsFamiliarity with AI assisted research, summarization, and content generationUnderstanding of responsible AI use, including ethics and data protectionWork Experience & Education 3-5 years of experience in disaster recovery/business continuity planning life cycle methodology PreferredExperience in leading or managing teams PreferredHigh School Diploma or equivalent RequiredBachelor’s Degree in related field or equivalent work or military experience PreferredWhat We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.Compensation: Competitive pay and bonus eligibility.Work Life Balance: Flexible hybrid work environment, 2-days a week in office.NOTE: We are unable to consider candidates who require visa sponsorship for this positionThis position is not open to agency submissions#GMFJobs #LI-Hybrid #LI-DW1About the role:The Manager - IT Disaster Recovery will establish, maintain and oversee a fully functional IT Disaster Program to include the following core process components disaster recovery planning, IT risk assessment, disaster recovery exercises, and other ongoing initiatives to enhance IT recoverability capabilities. The Manager - IT Disaster Recovery will partner with other members of IT to provide standardized end to end support and will act as the primary focal point for all IT Disaster Recovery related functions. Manager - IT Disaster Recovery will have the overall responsibility of the ongoing development and maturation of Disaster Recovery processes, including aligning and ensuring compliance with enterprise processes, defining roles and responsibilities, and writing policies, procedures, and workflows related to the Disaster Recovery.In this role you will:Position will be responsible for developing and maintaining a IT Disaster Recovery ProgramConsulting on the development of a Disaster Recovery Plan and runbooks for stated scope business critical applicationsMonitor the deployment and changes of applications and infrastructure for impacts to Disaster Recovery-related contingency planningEnsure that Recovery Point Objectives (RPO) and Recovery Time objectives (RTO) are met in exercisesGuide and provide work direction to IT subject matter experts as their roles pertain to Disaster RecoveryParticipate in Disaster Recovery Exercises to ensure vendors can recovery critical services provided to GMFParticipate in the ongoing review of Disaster Recovery scope services and support to align with budget planningAssess technical risk and provide timely mitigation and remediation plans.Evaluate new technology and tools and build business cases for their useParticipate in cross-functional reviews and identify high risk areas pertaining to Disaster Recovery scopeMust understand the integration of people, processes and tools within the overall delivery environment, how they impact the Disaster Recovery Program, and determine best strategic and tactical approach (given organizational culture and other constraints) to continually improve those processes and servicesAssess current state, where and to what extent Disaster Recovery work is being performed, and prioritize what improvements and changes to the existing state are requiredCoordinate with Business Continuity teams to ensure business expectations are metProvide support for the approved Mass Notification system to the IT stakeholdersHelp maintain Knowledge Management System and Knowledge Document repository with relevant Disaster Recovery content to include: Enterprise Process Improvement, Policy and Procedure; Quality control and process compliance auditing; ITSM/ITIL Gap Analysis and CMMI-ITIL Maturity AssessmentsAssist with Availability Management, Business Continuity Management, and other collateral processes, ensuring that all ITSM process touch points and interfaces to Disaster Recovery are working effectivelyFull timePosting Date: 2026-05-22