Product Delivery Specialist

Company Overview ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are building a digital marketplace with data‑driven solutions for sourcing, selling, and managing used vehicles. Benefits Multiple medical plans, including high deductible, low cost health plan Company-sponsored Short‑Term Disability, Long‑Term Disability, and Life Insurance Optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, Accident and Critical Illness Insurance Generous paid time off, including uncapped vacation days, paid sick days, company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other paid leave as required by law Employee Stock Purchase Program and opportunities to earn stock Retirement planning via 401(k) Role Overview ACV VIPER is an AI‑powered hardware platform that helps automotive dealerships acquire more vehicles and grow service lane revenue. We are looking for a dynamic individual to ensure the ACV platform is installed and optimally configured for immediate value upon deployment. Key Responsibilities • Actively support all efforts to simplify and enhance the customer experience. • Install, commission, and hand‑off VIPER to end‑user customers. • Oversee on‑site installation of VIPER hardware in dealer service drives. • Review and approve pre‑install assessments to certify ready customers. • Coordinate with internal and external partners for successful installs. • Configure customer‑specific software settings and manage integrations with dealer DMS, service platforms and other similar software. • Troubleshoot hardware, software, and integration issues during and after installation. • Perform quality assurance checks on completed installations before handover. • Escalate complex technical issues to engineering with detailed documentation and reproduction steps. • Support remote diagnostics and resolution for post‑launch issues during the 30‑day adoption window. • Execute the VIPER launch playbook across service drive and sales. • Train customer staff and drive active scan volume from day one. • Partner with Product and Engineering to communicate field‑level bugs, feature requests, and integration gaps. • Collect customer feedback and contribute to playbook improvements. • Contribute to development of installation standards, checklists, and SOPs as the program scales. • Travel nationally to provide on‑site support. • Perform other duties as assigned. Requirements Ability to read, write, speak, and understand English. Minimum 3 years experience in field technology implementation, technical onboarding, or solutions engineering, preferably within automotive technologies. Ability to lift up to 50 lbs. Experience with automotive dealer‑facing systems (e.g., DMS, IMS, CRM, inspection software). Experience working with C‑suite in a customer relationship capacity. Comfortable working in an automotive environment. Ability to problem‑solve quickly using available resources. Ability to travel nationally (75% travel). Ability to understand and learn new technologies. Physical Requirements Frequent bending and kneeling. Work on ground and occasionally on a ladder. Sitting and standing for long periods. Exposure to vehicle fumes and exhaust. Use of hand‑ and power‑tools. Values Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling Equal Opportunity Employer At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice. No immigration or work visa sponsorship provided for this position. Compensation The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Final compensation will be determined based upon the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law. #J-18808-Ljbffr