End User Support Specialist

Title: End User Support Specialist


Location: Baltimore, MD

Required Skills, Knowledge a,nd Abilities


End User Support Specialist responsibilities.

Hardware and Software Support:


Install, diagnose, repair, and maintain computer hardware, peripherals, and equipment.


Troubleshoot problematic areas (in person or via communication channels like telephones or email) with accuracy and speed.


Assist staff and stakeholders in resolving IT-related incidents and requests.

Network and Connectivity:


Evaluate and test existing networks and systems.


Perform regular maintenance to ensure systems operate correctly.


Ensure desktop computers seamlessly connect with various systems.


System Upgrades and Patches:


Implement system upgrades to longevity.


Resolve software issues related to the company.

Inventory and Security:


Keep computer inventory up to date.


Maintain data integrity and file system security.


Monitor system configurations and functionality.

Customer Service:


Provide impeccable service to customers


Ensure customer satisfaction while addressing their needs.


Training and Deployment:


Organize training sessions for staff on software and hardware usage.

Education and Experience *


Minimum Education and Experience Requirements


Associate degree or equivalent*.

Two years of computer and customer support, applications analysis, and/or data security and testing experience.


Verbal and written communication skills.


Previous IT experience in government is preferred.

*Equivalencies. An equivalent combination of education and experience. Technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional towards education/experience.

Licenses, Registrations and Certificates

Advanced technical credentials or certifications: ITIL Foundation v3 or higher, CompTIA A+, Microsoft Desktop Support Technician, HDI Desktop Support are a plus