Program Manager - Customer Experience Team

Your Job As Program Manager, you will lead crossfunctional teams to execute strategic customer programs from demand planning through delivery and issue resolution. You will align Molex Aerospace & Defense Solutions (ADS) resources to customer priorities, translate customer requirements into actionable plans, and ensure commitments are delivered with speed, discipline, and operational rigor. This role plays a key part in driving continuous improvement and supporting profitable growth. You will serve as the primary program leader for assigned customers or portfolios, driving governance, managing risk, and coordinating recovery efforts when required. In this role, you will lead execution across Account Management, Quality, Engineering, Supply Chain & Operations, Sales, and Procurement. Success is defined by anticipating customer needs, resolving issues before escalation, and delivering a proactive, responsive customer experience that improves both customer satisfaction and business performance. What You Will Do Lead crossfunctional activities for customer projects and programs, actively managing priorities, milestones, risks, dependencies, and decisions from planning through execution. Establish and maintain the operating cadence for assigned programs, including customer reviews, internal governance forums, escalation paths, action tracking, and recovery plans. Align ADS resources across Account Management, Quality, Engineering, Supply Chain & Operations, Sales, and Procurement to customer priorities and contractual commitments. Translate customer demand, forecasts, program changes, and strategic priorities into coordinated internal plans that support service, delivery, quality, and profitable growth. Proactively identify risks, surface tradeoffs, and drive decisions to prevent issues from impacting customer experience or business performance. Lead crossfunctional execution during delivery disruptions, quality events, engineering changes, capacity constraints, and other critical situations using structured problem solving and clear ownership. Develop and maintain program plans, action registers, escalation frameworks, and performance reporting to ensure visibility, accountability, and timely followthrough. Drive alignment between customer expectations and internal capabilities by helping teams prioritize work, sequence resources, and manage commitments realistically. Partner with commercial and operational leaders to identify growth opportunities, protect margin, improve forecast quality, and support strategic account planning. Leverage voiceofcustomer feedback, operational data, and business insight to identify recurring pain points and implement process improvements that improve responsiveness and ease of doing business. Lead customerfacing and internal communications related to program health, milestone status, delivery performance, issue resolution, and continuous improvement initiatives. Track and improve key performance indicators such as ontime delivery, quality performance, responsiveness, forecast accuracy, escalation cycle time, customer satisfaction, and program profitability. Coach crossfunctional team members in prioritization, ownership, collaboration, and disciplined execution within a matrixed environment. Ensure program execution complies with applicable aerospace and defense contractual, regulatory, quality, export control, and security requirements (e.g., ITAR, FAR/DFARS, AS9100), where applicable. Who You Are (Basic Qualifications) Bachelor's degree in business, Engineering, Supply Chain, Operations, or a related field, or equivalent professional experience. 8+ years of experience in program management, project management, operations, quality, manufacturing, aerospace, defense, or another complex, customerdriven environment. 3+ years of direct program or project management experience leading crossfunctional teams. Proven ability to manage competing priorities, interdependencies, and risk across multiple functions in a fastpaced environment. Demonstrated ability to translate customer needs and business objectives into coordinated plans and measurable outcomes. Experience leading through influence across business, technical, and operational organizations. Strong communication, analytical, problemsolving, and decisionmaking skills, with the ability to bring clarity, alignment, and momentum to complex situations. Working knowledge of ERP/MRP systems, dashboards, Excel, and performance reporting tools. Ability to travel as required. In aerospace and defense environments, the ability to operate within customer, export control, and security requirements, as applicable. What Will Put You Ahead Experience in formal program or project management roles with accountability for schedules, milestones, risk management, stakeholder alignment, and execution governance. Demonstrated success leading proactive customer experience improvements that increased responsiveness, strengthened relationships, and supported revenue growth or margin improvement. Experience managing customer programs in aerospace and defense manufacturing environments, including exposure to ITAR, FAR/DFARS, AS9100, and Nadcap requirements. Ability to connect customer priorities with operational and business decisionmaking to improve service levels and overall performance. Experience leading executivelevel reviews, strategic business reviews, and crossfunctional account or portfolio planning. Strong capability in structured problem solving, root cause analysis, corrective and preventive action, and continuous improvement. PMP, Lean, Six Sigma, or other relevant project, operations, or leadership credentials. A reputation for initiative, ownership, sound judgment, and the ability to lead teams through ambiguity with clarity and accountability. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu). In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations. #J-18808-Ljbffr