Medical Call Center Representative
TeamHealth
Call Center Coordinator
This is a FT remote position shift: Monday, Friday, Sunday: 4:30PM-1:00AM Eastern Time and Saturday 8:00AM-4:30PM Eastern Time; 32 hours per week. Training schedule: Monday thru Friday 11:00AM-3:00PM Eastern for 3 weeks.
Under direct supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The Call Center Coordinator is an active participant that helps facilitate communication between hospitals and providers by triaging and directing calls accordingly.
Essential duties and responsibilities:
- Acts as liaison between hospital staff, nurses, pharmacies, patients etc. and providers
- Responsible for triaging inbound calls for multiple TeamHealth facilities
- Manage and maintain daily provider schedules for each facility
- Responsible for relaying any daily schedule changes to staff
- Responsible for relaying any schedule process changes to management
- Responsible for relaying updated or new provider contact info to staff and management
- Accurately document inbound/outbound calls
- Accurately enter inbound/outbound calls into appropriate database
- Perform other duties as assigned or requested by management
Vacancy posted 3 days ago
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