VMS/MSP Operations Specialist

When you join the Elwood family, you become part of team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.#powerthepurpleGeneral Purpose:Support Elwood's efforts to service accounts that operate through an MSP relationship and/or use a VMS tool. Operate in 3rd party tools to streamline branch process and ensure consistency between data stored in systems such that we fill as many orders as possible and get paid timely for our services. Ensure associates meet or exceed clients' expectations with respect to attendance, attitude, dress, skills, and quality of work. Provide Superior Customer Service in all aspects of the job.Essential Functions:Work within MSP relationships and VMS tools to distribute orders to the field, enter candidate submissions, advise of interview requests, enter new hire associate data, and ensure appropriate time entryBe knowledgeable on the program specifics and be a central point of contact for those with questions about the program.Able to setup and train new branch staff/servicing branches on the programs administeredHelp the field build and maintain the company structures in StaffSuite necessary to meetElwood's and the client's billing and reporting needsRespond to program audit requests and comply with them on behalf of ElwoodMaintain contact and build relationships with clients, sub contract vendors, internal branch staff, and business development/account managers to ensure that Elwood delivers the services promisedReview and provide customer reports as neededContinually work with the client and internal branch staff to solve problems and ensure that we are delivering the requested services as efficiently as possibleProvide regular updates and reports to leadership to communicate performance within the programsCapable of working effectively in a busy atmosphere requiring a constant ability to multi-taskMust be detail oriented and ensure that complex processes are followedMust be willing and able to adapt to changing program/client demandsAbility to work fluctuating schedule based on program needsPoint of contact for client questions/escalationsDesired Skills & Experience:Previous experience and/or education that includes staffing, customer service, business administration, human resources, and/or human servicesFast and accurate data entry skillsIntermediate level of expertise in Microsoft Excel and WordAbility to learn new software quicklyStrong analytical, organizational and creative problem-solving skillsStrong oral and written communication skillsWhat Elwood Staffing can offer you:Health, Dental and Vision planPrescription drug planLife and Supplemental Life InsuranceShort and Long - Term Disability401K Plan with company contributionTelemedicine - TeledocEmployee Assistance ProgramAccess to Benefit AdvocatesDiscount tickets, travel, and shopping-Working AdvantageDell computer discountEnterprise Rental Car discountChairman's ClubAnniversary awards programTuition reimbursementCertified Staffing Professional training and certification$500 bonus paid for completion of approved Professional Certification$500 Recruitment Incentive for Internal CareersBereavement LeavePaid Time Off & Paid HolidaysProgressive training and developmentOpportunities for advancement throughout our companyJoin our growing team today and discover why Elwood is one of the best to work for in the staffing industry!Find out more about us at are an Equal Opportunity Employer.