Director, Operations IS

• Provides full operational oversight for multiple regions or business units, with accountability for profit and loss (P&L), revenue growth, margin performance, and cost control.
• Leads annual operating plans, budgets, forecasts, and long-term strategic initiatives in alignment with company objectives.
• Drives operational consistency, standardization, and best practices across all locations.
• Ensures effective deployment and utilization of capital assets, fleet, and labor resources across regions.

Safety, Compliance & Risk Management

• Champions a strong, visible safety culture and ensures adherence to all Patriot Health & Safety programs, DOT requirements, and environmental compliance standards.
• Maintains expert-level knowledge of federal, state, and local hazardous waste regulations and ensures all operations are audit-ready.
• Partners with EHS and Compliance leaders to proactively identify operational risks and implement corrective actions.
• Leads, mentors, and develops Area Managers and senior operational leaders; builds a strong leadership bench and succession pipeline.
• Ensures consistent performance management, coaching, and accountability across regions.
• Makes key hiring, promotion, and termination decisions in partnership with HR.
• Models leadership behaviors that reinforce integrity, accountability, and collaboration.

Strategic Growth & Customer Partnership

• Partners with Sales and executive leadership to support strategic growth initiatives, including major pursuits, pricing strategy, and large or complex proposals.
• Maintains executive-level relationships with key customers and ensures resolution of escalated issues.
• Evaluates market opportunities, operational scalability, and potential acquisitions or expansions.
• Provides executive oversight for complex, high-risk, or high-value projects.
• Ensures strong project controls, including schedule adherence, budget control, and disciplined change order management.
• Reviews regional performance metrics and drives continuous improvement initiatives.
• Bachelor’s degree required; MBA or advanced professional certifications (PG, PE, CHMM, etc.) strongly preferred
• 15+ years of progressive leadership experience in environmental services, hazardous waste, remediation, or related industrial operations
• 10+ years of direct P&L leadership with multi-location or multi-region responsibility
• Deep knowledge of environmental, DOT, and safety regulations
• Proven success leading large, geographically dispersed teams
• Experience partnering with executive leadership on strategy and growth initiatives
• Executive-level leadership presence and decision-making capability
• Strong strategic and financial acumen
• Ability to drive alignment across regions and functions
• Excellent communication and stakeholder management skills
• Results-driven with a continuous improvement mindset
• High level of integrity, accountability, and professionalism

Location(s)

2115 SPEEDRAIL COURT, CONCORD , North Carolina 28025 , United States

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience.

$126,400.00 - $295,550.00 / year

Pay Transparency

The pay range shown reflects the anticipated base pay range for this position across applicable geographic locations. Actual compensation may vary based on the employee’s primary work location, applicable geographic pay differential, experience, qualifications, and other job-related factors. Compensation will meet or exceed all applicable federal, state, and local minimum wage requirements for the employee’s primary work location.

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

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