Veterans Case Manager

Job Description

Job Description

Job Title: Veterans Case Manager
Team: Homeless Veterans Reintegration Program (HVRP)
Location: Chicago, IL
Compensation: $55,000 Annual Salary with benefits

Purpose: America Works of Illinois, Inc., a socially conscious company, is seeking a Veterans Case Manager for a program providing case management, housing assistance, and job placement services to veterans of the U.S. Military experiencing homelessness and housing instability.

Duties and Responsibilities

• Conduct intake, eligibility screening, and job readiness assessments with veterans experiencing homelessness or housing instability
• Develop individualized plans to help veterans become job-ready, including resume preparation, mock interviewing, and barrier removal
• Oversee barrier removal before and after job placement, ensuring the participant has the resources and support they need to obtain and retain employment (i.e. housing, clothing, healthcare, childcare, etc.)
• Regularly meet with participants in-person or over phone/video to ensure program participants are continually progressing towards their professional, personal, and academic goals
• Work closely with the job developer to place veterans in open opportunities with employer partners
• Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis
• Meet weekly, quarterly, and annual enrollment and job placement numbers
• Conduct outreach to service providers and foster relationships that lead to referrals for America Works, including by attending meetings and giving presentations about the services offered by America Works
• Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivated clients to find full-time employment

Desired Qualifications

• Minimum of 4-year degree, relevant experience and/or advanced studies a plus
• One to three (1-3) years of experience working with individuals in a workforce development, social services, or community-based context
• Experience developing individualized service and/or employment plans for participants preferred
• Experience working with military veterans and/or individuals experiencing homelessness
• Understanding of workforce development, employment services, and case management a plus
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Salesforce, Microsoft Teams, and SharePoint preferred
• Strong communication skills, professional demeanor, sound judgment, and strong organizational skills
• Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• PTO Package (Vacation Accrual, Sick Time, Company Holidays)
• After 1 Year, 401K Plan with Employer Matching
• Wonderful team, great work-life balance, and an opportunity to work towards an important mission of helping individuals achieve self-sufficiency