Shift Leader

Playa BowlsPlaya Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300-unit operator and franchisor of the leading fast casual restaurant concept.We offer a competitive hourly wage plus credit card + cash tips!Our Playa Bowls training program will allow you to develop your skills and grow in your career!We are always dancing, smiling & having lots of fun!Employees will receive 30% off any item and if they're not scheduled to work, they can still come in to get their 30% item!You're a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As a Shift Leader, you are considered an extension of management and may be trusted with the shop during times in which the management is not present. Shift Leaders should be comfortable delegating tasks and should excel at doing such in a manner that prioritizes the needs of the shop. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!Manage and maintain the quality of food, discarding product when necessaryDelegate work to employees in an appropriate and responsible mannerResponsible for leading opening and closing shiftsManage and issue refundsSolve customer issues in a polite and professional mannerManage and record inventory levels throughout the shift and at the end of the nightCount the register, safe, and depositCommunicate effectively with management regarding any issues throughout the shiftEnsure that all tasks are completed in a timely manner and in accordance with company standardsLives the Playa Bowls mission, purpose, and valuesCommitted to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.Ability to lead by example and adhere to company policies to foster a positive and collaborative work environment and support team development.Proven ability to remain flexible and adaptable in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers' needs to maintain seamless operations.Skilled at prioritizing multiple responsibilities simultaneously, such as managing team productivity and assisting with customer service.Clear and effective communication with team members, managers, and customers with the ability to delegate tasks and provide instructions concisely.Ability to stay composed and think quickly under pressure, handling disputes or challenges among team members or customers professionally and calmlyDemonstrate empathy, understanding and active listening skills when addressing concerns or ideas towards team members and customersEnsuring adherence to food safety standards and operational protocols and monitoring team performance to ensure quality in product preparation and presentationMust be available to work 5 shifts a week, minimum of 30 hours a weekMust be available weekends but expected to work as the business dictatesMust pass the required Managers Food Safety certificationMust be able to remain in a stationary position for prolonged periods of timeMust be able to lift or otherwise move 25-40 pounds occasionallyMust be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.Must be able to tolerate occasionally loud environments (high powered blenders, timers, and order notifications).Ability to frequently move about inside the establishment to access the Point-of-Sale cash register, assemble guest orders, clear tables, restock inventory, etc.Inspire and support our communities one bowl at a time.Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn PatrolPlaya Bowls is an equal opportunity employer committed to inclusivity and diversity in our workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.