Residential Coordinator

Job Description

Job Description

Residential Coordinator (Levels I–III)

Are you passionate about supporting individuals with intellectual and developmental disabilities while thriving in a role that blends autonomy, advocacy, and real connection? We’re seeking a Residential Coordinator to oversee and support host home placements, family caregivers, and adults in supported apartment programs.

This role requires excellent judgment, compassion, and follow-through. You’ll coordinate services, monitor care quality, respond to client needs, and maintain compliance with a wide range of documentation and regulatory requirements.

To be considered for this role, you must complete the Culture Index Survey (link here). This is not a test - there are no right or wrong answers. It helps us build well-balanced teams and match people with roles where they can thrive.

Make a Difference Every Day
At Sample Supports, we believe every person deserves a life filled with choice, dignity, and meaningful relationships. As a Residential Coordinator, you'll play a critical role in ensuring adults with intellectual and developmental disabilities receive exceptional, person-centered supports while helping families, host home providers, and direct care teams succeed.
This isn't a traditional desk job. Every day is different you'll spend time in the community, building relationships, solving complex problems, advocating for individuals, responding to challenges, and working alongside an incredible interdisciplinary team.
We're looking for someone who is organized, compassionate, decisive, and comfortable balancing independence with collaboration.

What the Role Entails

As a Residential Coordinator, you will:

• Manage a caseload of adults receiving residential services.
• Build strong relationships with individuals, host home providers, family caregivers, guardians, and interdisciplinary teams.
• Conduct home visits, safety inspections, welfare checks, and quality assurance reviews.
• Ensure compliance with Medicaid, HCPF, CDPHE, and agency regulations.
• Monitor medical needs, appointments, medication protocols, and follow-up recommendations.
• Develop and implement person-centered support plans and behavioral interventions.
• Complete documentation, audits, reports, and regulatory requirements accurately and on time.
• Provide coaching, and oversight to caregivers and providers.
• Participate in team meetings, HRC reviews, court hearings, and interdisciplinary planning.
• Respond calmly and professionally during crises while exercising sound clinical judgment.
• Provide direct support to individuals when operational needs require.
• Advocate for services, resources, and quality outcomes for every person supported.

This Role Is Not for Everyone

This position requires someone who enjoys variety, can work independently, and isn't afraid to make difficult decisions.

You may be an excellent fit if you:

• Thrive in fast-paced environments.
• Can manage multiple priorities simultaneously.
• Are comfortable having difficult conversations.
• Can balance compassion with accountability.
• Enjoy problem-solving rather than routine work.
• Are highly organized and self-directed.
• Can remain calm during emergencies.

On-Call & Emergency Response

This position participates in an after-hours on-call at times.

Residential Coordinators are expected to:

• Respond to emergency calls from staff, families, providers, hospitals, law enforcement, and crisis teams.
• Make time-sensitive decisions regarding health, safety, placement, and services.
• Coordinate emergency supports when needed.
• Occasionally respond in person when situations require.

This responsibility is a critical part of the position and requires flexibility outside of standard business hours.

Additional Expectations

This position also requires:

• Occasional evening and weekend work.
• Unannounced home visits.
• Driving throughout your assigned caseload.
• Covering direct support shifts when operationally necessary.
• Physical intervention using NVCI techniques when trained and necessary to maintain safety.
• Mandatory reporting responsibilities for abuse, neglect, mistreatment, and exploitation.
• Maintaining confidentiality while making independent decisions.

Residential Coordinator I – $55,000

Ideal for: Entry-level coordinator with transferable human services experience.

Minimum Qualifications

• High school diploma or GED required; Bachelor's degree in Human Services, Psychology, Social Work, or related field preferred.
• 1–2 years of professional experience.
• Valid driver's license and reliable transportation.
• Ability to obtain required certifications (CPR, First Aid, Medication Administration, NVCI).
• Strong organization, documentation, and communication skills.

Residential Coordinator II – $60,000

Ideal for: Experienced residential or case management professional.

Minimum Qualifications

• Bachelor's degree in Human Services, Psychology, Social Work, or related field preferred.
• 2–4 years of experience supporting individuals with intellectual/developmental disabilities or similar populations.
• Experience coordinating services with interdisciplinary teams.
• Demonstrated ability to independently manage a full caseload.
• Experience with trauma-informed care preferred.

Residential Coordinator III – $64,000

Ideal for: Senior coordinator and team mentor.

Minimum Qualifications

• Bachelor's degree preferred.
• 4+ years of residential, case management, or IDD services experience.
• Demonstrated success managing high-acuity or complex cases.
• Experience mentoring or training staff.
• Advanced knowledge of IDD regulations, compliance, and residential program operations.
• Ability to serve as a resource for Coordinator I & II staff and support the Residential Manager.

Health & Financial Benefits:

• Flexible Paid Time Off
• Medical Insurance including Dental and Vision
• Postpartum Wellness Package
• Hospital Indemnity Benefit
• Flexible Spending & Dependent Care Accounts
• Monthly Employer Contribution to Dependent Care Accounts
• Accident & Short Term Disability Insurance
• 100% Employer Paid Life & Voluntary Term Life Insurance
• Pet Insurance
• Mileage Reimbursement
• Cell Phone Reimbursement
• Discounted Cell Phone Plans
• 401k With Up to 4% Match

Wellbeing Benefits - Only at Sample Supports:

• Weekly Catered Lunches
• Employee Assistance Program with Free Mental Health, Legal, and Financial Resources
• Monthly Wellness Seminars
• Paid Professional Development & Certification Opportunities
• Free Clinical Supervision for Qualified Degrees
• Annual Anniversary Gifts & Celebrations
• Bonus Opportunities for All Positions
• Dream Project - See Our Dreams Here!
• 5 & 10 Year Anniversary Trips - See the Trips Here!
• Virtual Sleep Training & Night Nanny Services for Eligible Parents
• Tenured Discount Codes with Happy Vacation Homes
• Weekly Meal Services for Eligible New Parents
• Supplemental Parental Leave Pay for Qualified Employees