IT Specialist

Kansas City 8900 Ward Pkwy Kansas City, MO 64114, USA Kansas City 8900 Ward Pkwy Kansas City, MO 64114, USA Freeman Mathis & Gary, LLP (FMG) is a leading national litigation firm with more than 500 attorneys across 40 offices in 22 states seeking an experienced IT Support Specialist to join our Kansa City office. The IT Support Specialist provides ad-hoc and planned training and support to end users across our national Firm. The primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs. This position requires excellent customer service skills, communication skills, problem solving skills, training skills, and an expert level mastery of Microsoft Office. The IT Support Specialist works closely with other IT Team members in one or more offices, Subject Matter Experts (SME’s) across functional roles, the Learning and Development department, the HR Department and the Administrative Managers. This role may at times be called on to present training to leadership or large audiences virtually or in person. The following set of success factors describe the characteristics of those who are successful in our Firm: Unpretentious,Approachable,Respectful,TeamOriented Accountable,TakesOwnership,CorrectsMistakes Organized,Timely,Confidential,Responsive(within24hours) EssentialJobFunctions: Support for all end user technical and applications software problem resolution Monitor ticketing system to ensure resolution of all incidents and/or appropriate escalation to firm technology resources in a timely manner Interact with the IT team, HR and Administrative management-leverages relationships for excellent outcomes and end user support initiatives Communicateseffectivelywithattorneys,staff,clientsandvendors Provide support & training for VOIP & Softphones, Unified Collaboration systems, and video conferencing systems ActiveDirectory,Office365Administration Support deployment of new technologies, identification of technical needs, and effectively communicating those needs to the managing partners of the firm AccuratedocumentationofITservicerequeststoensureticketresponseandresolutionaswellITProcessesandPolicies MaintainpositivevendorrelationshipmanagementwhennecessaryandescalateissuestoITSupportManagerasneeded Facilitate the setup and relocation of offices under tight timelines (technologies include desktop and user setup, printing, application support and many others) Education,ExperienceandSkills: iManageorDocumentManagementexperiencepreferred Five or more years’ experience as an IT support specialist in a professional services environment ExpertlevelMicrosoftOfficeSuite,specificallyExcel,Word&Outlook.OneDrive,Teams&SharePointarehighly Law Firm experience a plus, working knowledge of the legal process preferred Demonstratesahighlevelofpatience,abletomeetuserswheretheyareandteachthemhowtoself-servetoreducetheirrelianceonITsupportgoingforward Self-motivated with the ability to work under little or no direction once basic job competencies are mastered Flexibilitytoworkoutsideofbusinesshoursandovertimeasrequired This position may require travel to assigned support locations and other locations as needed Whatweofferyou Work-lifebalance GenerousPTOpolicy EmployeeAssistanceProgram EEOStatement Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Freeman, Mathis & Gary Law