Mitigation Manager

Position Summary / Purpose:Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our restoration services.Exceed established restoration performance standards through continuous process improvement and training and development of restoration staff.Principle Duties and Responsibilities:Knowledge of Xactimate and Drybook (preferred)Meet targets for quality ratings and customer satisfactionMaintain sufficient production capacity through staffing, equipping, and supplying the service divisionsMaintain market leadership through continuous implementation of state-of-the-art technology as it pertains to our services.Coordinate/Assist the Project Coordinator with scheduling technicians, laborers, and subcontractorsSchedule jobs and maintain project and profitability efficiencyMaintain timely and accurate flow of production reporting from field operations to administration.Effectively train production staff to meet goals for quality, profitability, and customer satisfactionPerform restoration work as neededEnsure clear communication with the warehouse and fleet manager on vehicle maintenance and with inventory and equipment supply levels.Oversee/write job estimatesAssist in interviewing, hiring, training, disciplining, and discharging employees that directly or laterally report to you..Meet with homeowners, agents, and adjusters as needed and requiredReview job costing on completed workCommunicate with customers and conduct in-home inspections as neededAdditional Duties and Responsibilities:Attend and assist in conducting company meetingsParticipate in community-related organizationsAttend trade seminars, training classes, and workshopsPerformance Competencies:Good Oral & Written CommunicationStrong Team Building, Leadership, and Mentoring SkillsAbility to Plan and OrganizeAbility to have Constructive Confrontation and provide feedback to individuals and groupsDependabilityAble to learn and excel with new TechnologyEducation and Experience:High School or GEDFour (4) to five (5) years of experience in the cleaning/restoration industry or an Associate (2-year) degree in a business-related field.Team leader or supervisory responsibility experience is preferred.Technical Skills:Advanced technical skills, experience, and certification in the areas of services the company provides.Computer Skills:Demonstrates intermediate to advanced proficiency in the use of computers and computer softwareExperience with Xactimate or another service estimating software is a plusCertificates, Licenses and Registrations:None is required for this position but IICRC or OSHA certifications are a plus.Physical Demands:The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, sit, and walk for long periods. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.Benefits:401(k) matchingHealth insurancePaid time offWork Location: In person #J-18808-Ljbffr