Technical Operations Manager

Technical Operations On-Boarding Manager


Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. Our company is seeking a passionate and motivated Technical Operations On-Boarding Manager. Corporate Technologies (CT) is growing, and that growth requires a more intentional approach to onboarding and training. As our team expands, we want new employees to feel supported, confident, and prepared to succeed from day one. This position will elevate the onboarding and technical training experience across the organization. By providing structured, consistent enablement and reducing reliance on ad-hoc manager training, this role helps new and acquired employees ramp up faster, integrate more smoothly, and contribute meaningfully to our clients and teams. Job Duties

• Own technical onboarding for CT's core technologies, tools, and service delivery model
• Design and deliver structured training for:
  • Remote Support Center tools
  • Monitoring, security, and MSP platforms
  • Internal processes and escalation models
• Translate CT's tribal knowledge into repeatable training materials
• Act as the primary trainer for new hires and acquired staff during onboarding
• Responsible for Quality Assurance programs and Continuous Education programs for existing technicians
  • Upskilling training as needed.

Acquisition Employee Enablement

• Lead onboarding for employees joining CT through acquisitions
• Rapidly assess incoming teams' technical skill levels and tool familiarity
• Design targeted training plans to close gaps between acquired environments and CT standards
• Serve as a stabilizing presence during post-close transitions

Program Structure & Content Development

• Build and maintain onboarding playbooks, training paths, and role-based curricula
• Standardize onboarding timelines (e.g., first week, first 30 days, first 90 days)
• Ensure training materials remain current as tools and processes evolve

Continuous Improvement

• Gather feedback from new hires, acquired employees, and managers
• Track time-to-productivity and early performance indicators
• Refine training content and onboarding flow based on real-world outcomes

Qualifications Must-Have

• Strong technical competency with MSP environments, including:
  • Help desk operations
  • Common MSP tooling (RMM, PSA, security stack, identity, etc.)
• Demonstrated ability to teach, train, and explain technical concepts clearly
• Experience onboarding or ramping technical staff
• Comfort operating independently in a lean organization
• Ability to quickly earn credibility with technical teams
• Ability to travel up to 50% of the time depending on M&A activity

Nice-to-Have

• Experience in MSP acquisitions or post-merger integration
• Background in technical training, enablement, or L&D
• Experience building training content from scratch

Additional Details

• Job Type: Full-time
• Schedule: Monday Friday, 8:00 am 5:00 pm

Compensation $55.000 - $75,000 annually Benefits:

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.

Compensation details: 55000-75000 Yearly Salary

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