DSHS DVR Rehabilitation Technician 1

DSHS DVR Rehabilitation Technician 1 Are you someone who enjoys helping people get oriented, feel welcome, and take their next step with confidence? The Division of Vocational Rehabilitation (DVR) is hiring a Rehabilitation Technician 1 to support people with disabilities as they work toward meaningful employment. Description DSHS DVR Rehabilitation Technician 1 Are you someone who enjoys helping people get oriented, feel welcome, and take their next step with confidence? The Division of Vocational Rehabilitation (DVR) is hiring a Rehabilitation Technician 1 to support people with disabilities as they work toward meaningful employment. This position provides paraprofessional and technical support to Vocational Rehabilitation Counselors and/or other professional vocational rehabilitation staff. As the first line of contact for applicants with disabilities, Rehabilitation Technicians provide a full range of functions to support vocational rehabilitation counselors, and their unit in areas including operational support and direct customer services, orientations, eligibility preparation, and monitoring expenditures related to service delivery. This is a career for someone who enjoys a mix of people-facing work and behind-the-scenes coordination. If you like staying organized, communicating clearly, and knowing your work directly supports others in reaching their goals, this position offers that every day. Some Of What You'll Do Provides general office support with a strong emphasis on front desk responsibilities, including greeting and directing participants, answering multi-line telephones, managing lobby sign-ins, maintaining the reception area, distributing incoming and outgoing mail, and monitoring online referral and fax inboxes to ensure timely processing of information. May provide information to prospective participants to explain vocational rehabilitation programs, services, and eligibility requirements. Accurately enters new applications as needed for DVR services into Case Management System within five days of the date a new participant signs application form. Assists VRC and participants in gathering information needed for the development of the Individual Plan for Employment, including support in contacting vendors and obtaining quotes for services. At request of VRC, assists with ongoing case management by monitoring participant progress toward their employment goal, gathering documentation to verify measurable skill gains and credential attainment, identifying and documenting unmet needs that may impact progress, and maintaining regular contact with customers to provide updates, reinforce next steps, and support continued engagement in their vocational rehabilitation plan. Schedules appointments with interpreters, service providers, and meetings with VRCs. Assist with case movement expectations including the following: Collect diagnostic information to be used in determining eligibility within 30 days. Document in case service record actions and attempts to obtain information. Communicate with VRC if any delays that will extend the period in which eligibility information is collected beyond 30 days. Monitor Authorizations for Payment (AFP) that will expire each month, discuss with VRC which AFPs can be cancelled, reissued and which must remain open for payment. Prior to closure, audit case record to include status of loaned equipment, reconciliation of AFPs, and verify required documentation is present in case record. At the direction of the supervisor, assists in identifying potential new community vendors and provides guidance to interested vendors on how to become registered service providers Who should apply? Professionals With One Of The Following Individuals with two years of college-level coursework AND at least one year of experience providing direct customer service in a non-retail setting. OR A combination of education and relevant experience that demonstrates the ability to perform the work may substitute for the required qualifications. NOTE: Employees with the Division of Vocational Rehabilitation, DSHS, must meet mandatory training requirements specified by the Division of Vocational Rehabilitation policy. Preferred Knowledge, Skills, And Abilities Demonstrate knowledge of available community resources and the ability to share information with participants. Demonstrate knowledge of the needs, problems, and attitudes of individuals with disabilities. Demonstrate the ability to communicate and effectively interact with a wide array of individuals with diverse and often disadvantaged backgrounds who may have substantial barriers to communication or interpersonal interaction. Develop and maintain a thorough knowledge of DVR policies and procedures, especially those that apply to the purchase and payment of goods and services. Demonstrate the ability to develop and maintain effective working relationships with participants, coworkers, vendors and other agencies. Demonstrate the ability to communicate effectively, both orally and in writing. Develop and maintain an effective working knowledge of DVR case management and fiscal systems, including effective use of the case management system for processing and recording participant information and services. Demonstrate effective interviewing and presentation skills, including the ability to synthesize and explain complex information to individuals with limited ability to comprehend information. Develop and maintain a general knowledge of the medical aspects of disability and rehabilitation technology. Demonstrate the ability to organize and track large volumes of caseload information and related documentation within defined timeframes. Demonstrate the ability to adapt to multiple VRC working styles and case service support needs The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Supplemental Information Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at View phone number on click.appcast.io. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or View phone number on click.appcast.io. Relationship and Reporting Structure (Neopism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read About Our Benefits The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement And Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 01-07-2026 #J-18808-Ljbffr State of Washington