Residential Case Manager

POSITION SUMMARY:
As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community. Incumbent assesses youth and family issues which result in a request for shelter care. The incumbent develops an individualized case plan for each youth in emergency shelter and directs, provides, and/or coordinates the provision of counseling, mediation, short-term conflict resolution, case management, medical, educational services, and home placement for youth in Shelter House. The average short-term (1 week to 3 weeks) case load will up to 10 residents and 10 aftercare families for a total of 225 youth & families per year.

ESSENTIAL RESPONSIBILITIES:

• Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.
• Demonstrates a commitment to the charitable work of the YMCA and accepts a leadership role in the activities and events of the YMCA Annual Campaign.
• Challenges people to accept and demonstrate core values of the YMCA of honesty, respect, responsibility and caring.
• Provide crisis intervention, case management, and mediation services through the crisis phone line, crisis walk-in service, community-based referrals, and Safe Place program.
• Facilitate the referral process for all potential clients.
• Provide intake, case assessment and disposition, case management, "Family Team Conferencing" Mediation, and aftercare referral services to youth and families seeking services at Shelter House.
• Provide liaison and advocacy with appropriate mental health centers, courts, physicians, school systems, CHFS/DCBS, and other community agencies.
• Insures that medical and educational needs of all shelter youth are addressed.
• Conducts follow up contacts with youth and families, conducting an outcome measure survey with each family, and enters data into database system (ServicePoint).
• Assist Youth Work Staff in assuring that youth and family needs are being addressed on a day-to-day basis during the shelter stay.
• Develop effective working relationships with Senior Youth Workers, Part-Time Youth Workers, and all supervisory personnel, which contribute to collaborative decision-making and mutual accountability.
• Insures proper documentation and protection of confidential information about youth, services provided to youth and families, and contacts with other agency's personnel about care of the youth.
• Attends and participates in meetings, supervision, and weekly case reviews.
• Assists Youth Work staff in direct supervision of residents.
• Assists in emergency transportation of youth.
• Maintain consistent and timely records, including relevant reports to meet funding and licensing requirements.
• Assist in the preparation for monitoring visits by funding and licensing sources.
• Participate in the hiring process and orientation of new staff when appropriate.
• Participate in staff and program development.
• Maintains shared case management offices and rooms in a clean and orderly condition.
• Insures prudent use of resources, assists in revenue development, and participates in the internal fundraising campaign.
• Supervises 1 - 2 students completing practicum assignments.

PHYSICAL WORKING CONDITIONS:

• Standing
• Sitting
• Climbing
• Pushing
• Pulling
• Lifting 35 Lbs.
• Carrying 35 lbs.
• Series of dissimilar operations
• Continuous Operation requiring attention to detail

WORK ENVIRONMENT:

• Noise level- Moderate
• Fast Paced
• Trauma Informed

HOURS:

• Monday 11a-9p
• Wednesday 9a-7p
• Thursday 11a-9p
• Sunday 9a-7p

• Master's degree in Social Work preferred.
• Bachelor's Degree in Human Services required.
• Two years Case Management experience.
• Five years experience working with at-risk youth.
• Minimum of 21 years of age.
• Valid Driver's License and able to pass insurance requirements to transport youth in the company vehicle.