Front Office Manager - Hilton Anaheim

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Job Description The Hilton Anaheim is searching for a Front Office Manager to join the team. The newly renovated hotel has 1,574 rooms and is located in the heart of California’s famous Orange County, adjacent to the Anaheim Convention Center and steps from the Disneyland Resort. Ideal Candidate Minimum 2 years of full-service front office management Proficiency in On-Q Experience in managing 300+ rooms hotel Experience managing union hotel is highly preferred Salary range: $80,000 to $82,000 annually Responsibilities Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment Qualifications A passion for spreading the light and warmth of hospitality is essential, supporting a continuous commitment to integrity, leadership, teamwork, ownership, and urgency. Benefits Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program Employee stock purchase program (ESPP) – invest in Hilton shares at a 15% discount Paid parental leave Personalized caregiving support Crisis concierge Mental health resources through Employee Assistance Program (EAP) Generous paid time off (PTO) Health & welfare benefits – coverage of checkups, dental, glasses, and other health plans Financial security for your future – retirement plans to save for the future Benefits availability may vary depending on location and are subject to terms and conditions of each program. #J-18808-Ljbffr Hilton