Manager, Project Management - Associate Experience - Retail Bank Chief of Staff Office

Overview

Manager, Project Management - Associate Experience - Retail Bank Chief of Staff Office

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Retail Bank Chief of Staff team is accountable for supporting the President of Retail Bank, the Bank HR Lead, and the Retail Bank Leadership Team to design and execute Retail Bank culture, with a focus on workplace solutions and associate experience. 

Working with the Senior Director, Chief of Staff, this role develops and executes Bank-wide strategy for key initiatives including real estate foot print, associate workplace experiences and associate engagement. This person will provide support and program management for various strategic initiatives and have the opportunity to influence the associate experience we deliver across Retail Bank. 

Candidates should be excited about positively impacting the experience of our associates and the opportunity to help our leaders advance our strategy at scale. Work on this team is often a unique blend of execution, problem-solving, program management, change management and strategic communication.   

Responsibilities:

• In collaboration with close partners, support the development and implementation of strategies around associate engagement events and experiences

• Coordinate associate engagement related activities including associate and organization-wide recognition, learning & development, and other culture-related initiatives 

• Serve as Bank contact with Global Workplace Services (real estate and office space), managing our office footprint and seating allocations across teams

• Execute proactive communication about our footprint health, including monthly and quarterly data updates

The Successful Candidate will:

• Be proficient in the use of LLMs and general AI assistants like Google Gemini, and be deeply committed to staying on top of the evolving technology capabilities

• Find the right balance of forward thinking and relentless pragmatism 

• Possess strong data and excel skills to enable analysis of associate data

• Demonstrate strong influential communications, including across levels, teams and organizations, and have the ability to use data-driven storytelling

• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 4 years of experience in Product Management, Business Analysis, Project Management, Human Resources, Corporate Communications, or Program Management 

• At least 3 years of experience managing executive level stakeholders across different business functions

• At least 3 years of experience working with cross-functional teams

Preferred Qualifications:

• Bachelor’s degree

• 2+ years of experience in data analysis

• 2+ years of experience in talent and culture strategy

• 2+ years of experience driving organizational change and operational excellence

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $151,900 - $173,400 for Manager, Project Management

Richmond, VA: $138,100 - $157,700 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).