Client Logistics Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.We are looking for a detail-oriented and proactive individual to join our team as a Client Logistics Manager. In this position, you will own the end-to-end movement of client collections into and out of the vault, in specific regards to our VIP and high-end clientele. You will serve as the connective tissue between Vault Operations, Customer Service, Client Relations and other involved departments. You will act as the customer experience owner for the physical journey of high-end items, ensuring intake and outbound processes meet not only our normal FinTech-level standards, but any additional requirements for such premium collections.You’ll report to Senior Manager, Vault Operations and Customer Experienceand work at our New Castle, DE office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.What You’ll Do:Own the day-to-day coordination of client intake and outbound logistics with focus on VIP and high-end clientele, ensuring items move through receiving, cataloging, and shipping on time and without defectsServe as the internal expert on vault security and logistics protocols for high-value accountsServe as the source of truth for the status of a client’s items across Ops, Customer Service, CRC, Claims, Security, and Facilities resolving discrepancies and escalating as neededPartner with Vault Operations, Security and carriers to schedule, track, and confirm large or high-value collection pickups and deliveriesMaintain and audit chain-of-custody documentation for every high-value inbound and outbound movement, ensuring full traceabilityPerform initial incident triage and immediate containment for sensitive VIP/high-end issuesCoordinate transport, such as armored vehicle, and insurance requirements for high-value collections; provide any additional logistical needs for international customersCoordinate with partner departments (Ops, Customer Service, CRC, Claims, Security, Facilities, and Legal) to prioritize and expedite logistics for high-value clientsIdentify recurring logistical bottlenecks within the high-end workflow and partner with the Process and Standards Manager to build and maintain scalable workflowsProvide reporting for VIP and high-end segments, including but not limited to on intake/outbound volumes, turnaround times, and exception ratesWho You Are:Prior experience in logistics, supply chain, fulfillment, or vault/custody operationsProven ability to manage multiple concurrent priorities while maintaining accuracy under deadline pressureStrong attention to detail with excellent problem-solving and escalation-management skillsComfortable acting as a cross-functional point of contact between operations, customer service, and other inter-departmental teamsStrong understanding of Google Sheets, Docs, and similar toolsExcellent written and verbal communication skillsPassion for customer experience with a demonstrated track record of going above and beyondFamiliarity with card collecting and trading, with prior experience in the field being highly desirableSalary Range: The salary range for this position is $125,307 - $147,420. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.Reasons To Join Us:Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and VisionAdditional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goalsVacation: All salaried employees are eligible for flexible time-offHoliday Pay: All regular, full-time employees are eligible for ten company paid holidaysEmployee Discounts: Employees receive discounts on select grading services for approved submissionsFlexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needsFun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activitiesCandidates must be authorized to work in the United States.#LI-Remote #BI-Hybrid #BI-Remote Collectors uses e-Verify to validate your ability to work legally in the United States.We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to View email address on click.appcast.io are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.If you require an accommodation to apply or interview with us due to a disability or special need, please email View email address on click.appcast.io. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.If you are based in California, you can read information for California residents here.SummaryLocation: Ships Landing; US Remote - Delaware; US Remote - Wilmington-Middletown DE; US NJ - Jersey City; US Remote - Jersey City NJ; US NJ - Hybrid Jersey City; New Castle, DE; Jersey City, NJ; US DE - HybridType: Full time