Patient Service Specialist

Responsibilities Assist patients with phone triage, registration, insurance eligibility and collecting co-payments, self-screening and scheduling services. Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors. Investigate, triage and resolve patient issues using the established HEART model. Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences. Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services. Enter and maintain confidential patient information. Recruit, enroll and educate patients on MyChart and Appointment Pass. Requirements High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree Demonstrated experience in providing exceptional customer services and conflict resolution. Certifications and Qualifications High School Diploma GED Associate’s Degree Bachelor’s Degree #J-18808-Ljbffr Jobtailor