Advanced Medical Support Assistant

Medical Support Assistant

The Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model within a Primary or Specialty Care team. Duties include:

• Schedules patient appointments
• Coordinates with the patient care team to review the clinic utilization by using various reports
• Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies
• Communicates with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments
• Manages a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
• Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider
• Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record
• Maintains the confidentiality of information obtained to carry out required duties
• Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information
• Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required

Work Schedule: Full-time. Monday-Friday: 8:00AM-4:30PM. Telework: Not available. Remote: This is not a remote position. Functional Statement #: 91463-A. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required