Front Desk Lead
$16 - $19 per hourMiniLuxe
Lead Front Desk Associate
Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.
We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don't just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!
About This Role:
MiniLuxe is hiring a Lead Front Desk Associate to support the client experience and studio operations to drive operational excellence, and consistency across the market. This role requires 3+ years of experience in retail, spa/salon, or hospitality. Candidates without relevant experience need not apply.
What You'll Accomplish:
Supports the client experience and studio operations during each shift
Achieve daily retail goal
Provides exceptional and meaningful service to clients
Quickly and efficiently resolves client issues in the moment or with timely follow up
Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs
Uphold the highest standards of clean consistently throughout the day.
Accountable to driving retail revenue and sharing knowledge to fellow team members
Ensures inventory is regularly and accurately received and accounted for.
Supports weekly/monthly inventory counts in studio.
Leads training and development for new Experience Associate hires.
Creates and maintains weekly Experience Associate schedule for assigned studio(s) in the market.
Who You Are:
Excellent communication, verbal, and written skills
Reliable (show up to shifts on time)
Must have reliable transportation (may work at multiple location)
Exceptional interpersonal, planning, and organizational skills
Highly motivated, results-oriented, and a self-starter
Ability to influence, motivate, and communicate cross functionally
Problem solver, able to navigate operational issues with resilience
Ability and willingness to travel to studios within the market
MiniLuxe Benefits:
MiniLuxe is always leveling up our benefits package to provide what our team wants. This includes:
Competitive compensation package
Retail Commission
Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
Paid Time Off
Retirement savings account aka 401k
Free Services & Retail Discounts across our awesome non-toxic products
Flexible Schedules
Continued development and learning opportunities
Job Type: Part-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
- Weekends only
Work setting:
- In-person
Experience:
- Customer service: 2 years (Required)
- Retail sales: 2 years (Required)
Ability to Relocate:
- Dallas, TX: Relocate before starting work (Required)
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