Automotive Service Advisor - Albany, California, United States

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Description The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. The ideal candidate has a high school diploma or GED, may have some post‑secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's licence and a clean driving record, and a strong technical and customer service performance record. He or she must be able to work productively in a fast‑paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world‑class customer service. Responsibilities Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems Follow up on the status of repairs to ensure the vehicle is ready when promised; inform customers in advance when the car can’t be ready at the promised time, and obtain authorization when repair estimates are revised Make repair recommendations and manage delivery of repairs by setting and managing customer expectations Ensure that all completed repairs have gone through quality control and/or a road test Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB) Ensure all service level targets are met or exceeded Ensure that required documentation is complete and complies with regulations and standards Comply with and enforce all safety policies and procedures Attend all staff meetings, trainings, and educational classes as required Perform other duties as assigned Qualifications High school diploma or GED One year of dealer-level or large facility experience preferred Valid and unrestricted driver's licence and clean driving record Professional and dependable Safety and customer service oriented Basic computer and internet skills Outstanding communication skills Professional appearance and work ethic Ability to read and comprehend instructions Able to bend, kneel, squat, stand, and lift heavy objects as needed Compensation and Benefits Competitive pay based on experience Medical benefits Paid vacation Holidays Professional workplace Non-smoking workplace Drug-free workplace Opportunity for advancement Direct deposit 401(k) with company match Victory Automotive Group is an Equal Opportunity Employer and a drug‑free workplace. #J-18808-Ljbffr Victory Automotive Group