Catering & Conference Services Manager - $75,000 - $85,000/year

Job Description

Job Description

POSITION OBJECTIVE

The Catering Sales Manager is responsible for driving revenue by selling and managing weddings, day meetings, and assigned meeting territories. This role develops new accounts, grows existing business, and collaborates with operations and culinary teams to ensure seamless events that exceed client expectations and support departmental profitability.

ESSENTIAL JOB FUNCTIONS

• Plan, sell, and coordinate details for weddings, day meetings, and group events to achieve revenue goals.
• Prepare accurate and detailed Banquet Event Orders (BEOs), ensuring effective communication of updates to all departments.
• Maximize revenue through upselling of food, beverage, room rental, recreation, and amenities.
• Actively prospects and solicits new contacts and business opportunities for meetings
• Acts as on-site contact for meeting and meeting groups and larger groups as needed
• Follow up with client contact at the end of each meeting to ensure satisfaction and obtain feedback
• Actively prospect and solicit new business opportunities while maintaining strong relationships with existing clients.
• Respond to potential and existing clients within 24 hours.
• Serve as the primary on-site contact for assigned events, ensuring seamless execution and client satisfaction.
• Prepare billing, contracts, invoices, and master accounts accurately and in a timely manner.
• Complete weekly backlog reports, pipeline activity, and other sales-related reports as required.
• Participate in weekly meetings, training programs, and departmental initiatives to support team and property goals.
• Conduct post-event follow-ups to ensure satisfaction, resolve issues, and build long-term client relationships.
• Support the Director of Sales & Marketing with special projects and assignments as needed.
• Perform additional duties as assigned to support departmental and property success.

EDUCATION/EXPERIENCE

• 3 years of related experience or an equivalent combination of education and experience in a hotel or related field preferred.

REQUIREMENTS

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Salamander Hotels & Resorts Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management.
• Must be able to multi-task, prioritize, and meet deadlines.
• Extensive knowledge of food and beverage pricing, proper preparation and presentation of food and beverage items.
• Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.
• Knowledge of resort and competitive market.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, and Amadeus-Delphi.
• Excellent interpersonal and sales-related skills.
• Exceptional organizational skills.

PHYSICAL DEMANDS

• Must be able to sit at a desk for up to five (5) hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task.
• Long hours are sometimes required.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers, and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.

RECEIPT AND ACKNOWLEDGEMENT

I acknowledge and understand that:

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
• The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.
• I have read and understand this job description:

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment; part-time and on-call employees can qualify to participate in a 401 (k) plan after two consecutive years of working at least 500 hours or working 1000 hours in one year . Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.