General Manager

Benefits:

Competitive salary

Health insurance

Paid time off

Bonus based on performance

Support World-Class Operations as Assistant General Manager at United Defense Tactical Scottsdale!

Ready to step into a high-impact leadership role and help build Arizona’s premier reality-based firearms and self-defense training facility? United Defense Tactical (UDT) in Scottsdale, AZ is seeking an General Manager to partner closely with the GM/Owner, support daily operations, drive team performance, and deliver exceptional experiences to our members—civilians, military, and law enforcement alike. You’ll help oversee Firearms Instructors running threat simulators and live-fire sessions, Front Desk Associates providing elite customer service, and Sales Representatives closing memberships, all while living our core mantra: “Don’t make excuses, make it happen.”

This is the perfect position for a rising leader who thrives in a fast-paced, mission-driven environment and wants to grow into full GM responsibility as we scale post-launch.

What You’ll Do:

Collaborate with the Owner on full facility oversight: daily operations, scheduling, inventory control, compliance, and maintaining a safe, spotless, world-class environment.

Directly support and coach department leads—Firearms Instructors (threat-based simulators, force-on-force, live-fire ranges), Front Desk Associates (customer check-ins, reservations, billing), and Sales Representatives (membership demos, tours, CRM updates).

Help drive key performance metrics: revenue targets, membership growth, class fill rates, customer satisfaction scores, and retail/training upsell opportunities.

Step in to manage peak periods, resolve escalated customer issues, and ensure seamless execution of training sessions, facility tours, and sales presentations.

Maintain rigorous safety standards and protocols across all simulator, force-on-force, and live-fire activities—keeping every participant secure and confident.

Assist with administrative systems: CRM management, class/seminar scheduling, performance reporting, and process improvements to keep operations efficient and scalable.

Represent UDT with positivity and professionalism—delivering white-glove service that turns first-time visitors into lifelong empowered defenders.

Schedule:

Full-time, 40+ hours/week (flexible schedule with some evenings, weekends, and occasional holidays to align with peak training and sales windows).

Location: 4848 E Cactus Rd, Suite 210, Scottsdale, AZ 85254.

What We’re Looking For:

4+ years of supervisory or assistant management experience in training facilities, fitness centers, hospitality, retail operations, or member-based services—firearms, tactical, or shooting range background is a strong advantage.

Proven ability to coach and motivate teams, hit performance goals, and maintain high standards under pressure.

Strong operational mindset: comfort with scheduling tools, CRM platforms, Microsoft Office/Google Suite, and basic data analysis to support decisions.

Excellent communication and conflict-resolution skills to handle diverse customers and team dynamics.

High energy, calm demeanor, and genuine passion for firearms safety, self-defense, and empowerment—relevant certifications (NRA, USCCA, AZPOST, etc.) or willingness to obtain them preferred.

Deep alignment with UDT values and readiness to “operate like world-class in all you do.”

Why UDT?

Competitive Pay: Attractive base salary + performance bonuses tied to facility success in Scottsdale’s premium 85254 market.

Full Benefits: Health, dental, vision, paid time off, plus generous employee discounts on training programs and tactical gear.

Career Path: Direct mentorship from the GM/Owner with clear runway to advance into sole General Manager role as we grow.

Meaningful Impact: Help scale a facility that truly empowers people to protect themselves and their loved ones.

Culture: Join a passionate, no-excuses team that shows up with high energy, serves selflessly, stays organized, and lives “Educate & Execute—but above all, EMPOWER.”

Company Overview:

United Defense Tactical is a premier firearms and tactical training facility dedicated to delivering the most comprehensive, reality-based experience through state-of-the-art threat simulators, force-on-force scenarios, and expert-led live-fire instruction. Our Scottsdale location serves civilians, military, and law enforcement with unmatched dedication to excellence and empowerment.

Our Purpose: Empowerment through tactical training.

Our Values:

Don’t make excuses, make it happen.

Serve selflessly with the highest integrity.

Show up with positivity, high energy, and excitement.

UDT is world-class—operate like it in all you do.

Be organized. Be clean. Be prepared.

Keep calm and respect others.

Educate & Execute—but above all, EMPOWER.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to United Defense Tactical Corporate.