Customer Service Team Lead — Call Center
Barnes & Noble, Inc.
Barnes & Noble, Inc. is seeking a Supervisor of Customer Service to support the Senior Manager and act as the manager in charge when the Manager is unavailable. You will supervise the Call Center, identify automation opportunities, and improve productivity to meet department goals. You will build and mentor a team of Customer Service Specialists, ensure training is current, and drive metrics while collaborating with multiple teams to advocate for the voice of the customer and the agent #J-18808-Ljbffr Barnes & Noble, Inc.
Vacancy posted 4 days ago
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