Front Office Associate

Front Office AssociateRAYUS now offers DailyPay! Work today, get paid today!This position is temporary/per diem; working varying shifts.RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned. This is a temporary/PRN position working evening shifts as needed.Essential Duties and Responsibilities:(55%) RegistrationGreets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copaysAnswers phones and handles calls in an efficient and friendly mannerFields calls appropriately for center associatesActs as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic informationMaintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean upOrders office supplies as neededMaintains supply of patient information sheetsPushes imaging via electronic interfacesCompletes confirmation calls and provides preparation instructions to patientFaxes reports, billing information, and medical release forms as requested(20%) InsuranceVerifies patient's insurancePre-certifies all exams with patient's insurance companyObtains insurance authorizationUses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointmentHandles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines(20%) SchedulingArranges transportation, interpreters, and hotel accommodations for patients when appropriateEnters and submits patient exam ordersVerifies orders match exam schedulesSchedules referrals and ensures proper authorizations are obtainedSchedules walk-in patientsProcesses requests for image orders and CDs from referring physicians and patientsMaintains an up-to-date and accurate database on all current and potential referring physicians(5%) Performs other duties as assignedRequired:High school diploma or equivalentWorking knowledge of Microsoft Office1-2 years customer service experienceProficient with using computer systems and typingPreferred:Previous medical office experienceMedical terminology and office backgroundInsurance knowledgeBilingualRAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all.