Social Services Coordinator, SNF Care Center

Job Description

Job Description

Make a Real Difference, Every Single Day

As a nonprofit leader in aging, Eskaton helps people live well, longer — with trusted guidance at every stage. We believe aging should be a vibrant, supported, and celebrated journey, not an experience to face alone. For over 55 years, Eskaton has been a cornerstone of Northern California, growing a network of 23 communities dedicated to older adults and the people who care for them. When you join us, you're not just starting a job. You're stepping into a career where your work creates a real impact on people's daily lives and strengthening the communities we call home.

We Invest in You (Because You Invest in Others)

We know that to take great care of our residents, we must take great care of you. We are genuinely committed to your health, your happiness, and your future. That’s why we offer:

• Financial Security: Competitive pay and a 401K matching program to help you plan for your own future.
• Total Wellbeing: Comprehensive benefits that support your physical and mental health.
• A Place Where You Belong: We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued.

Our DNA (Core Values)

We’re looking for people who align with our mission and want to grow with us:

• Welcoming: You’re a natural at creating warmth and a sense of belonging for everyone you meet.
• Bring (Y)our Best: You take pride in your work and strive for excellence in the "little things" and the "big things" alike.
• Empowerment: You don't wait for permission to do the right thing. You step up, take ownership, and lead with initiative.
• Growth: You’re a lifelong learner who seeks consistent improvement and sustainable growth.

POSITION SUMMARY: The Social Services Coordinator coordinates services and programs in response to the social and emotional needs of skilled nursing residents. This position also works with Eskaton consultants and communities for admissions or discharges and participates in special projects as assigned.

ESSENTIAL JOB FUNCTIONS

• Schedules appointments and transportation as needed.
• Identifies psycho-social needs of Skilled Nursing Center, residents through evaluations made at the time of admission to facility and upon staff/physician referral. Makes appropriate referrals to community agencies (i.e., adult protective services).
• Documents adherence to the plan of care for social services and updates the plan as changes occur. Assists in the scheduling of resident care conferences and participates in conferences as appropriate.
• Maintains current community resource information that may be required for residents at time of admission or discharge.
• Participates in utilization review as necessary.
• Completes all psycho-social assessments within seven days of resident admission to the Skilled Nursing Center and two weeks for the Assisted Living Unit and the Memory Care Unit.
• Makes recommendations for room changes for residents needing to move due to psycho-social problems.
• Works in conjunction with the other departments to meet resident's needs.
• Follows suspected abuse policy and procedures and assists with investigations as needed.

Maintenance of Policies and Procedures

• Assures the accuracy of policies and procedures for the resident services department.
• Maintains up-to-date policies for the department. Makes recommendations for appropriate changes.

Resident and Family Services

• Conducts community tours as necessary.
• Responds to requests or complaints by residents or family members.
• Arrange meetings of required communities (Resident Care policy, Family Care Conference) as necessary.
• Directs Family to appropriate community resources to assist with resident needs.

Customer Service

• Offers assistance to residents in a timely manner; telephones, requests, etc.
• Takes the initiative to resolve resident concerns or facilitates the appropriate party resolving the concerns.
• Makes referrals to the appropriate supervisor of residents’

Interpersonal Relationships

• Communicates unresolved work-related problems using chain of command, consistently demonstrates effective problem-solving skills and handles confidential information appropriately.
• Demonstrates flexibility with a changing workload/caseload, sets priorities accordingly and carries out job assignments in a self-directed manner.
• Remains calm in an environment with many demands and frequent changes and interruptions.

TEAMWORK

• Is friendly and courteous to residents and co-workers. Models a service attitude towards others, takes ownership in solving problems and takes the initiative to improve situations.
• Works a team member with other departments in the Care Center.
• Assist co-workers when asked by the appropriate supervisor to do so.
• Attends and participates in appropriate in-service and department meetings.

OTHER JOB FUNCTIONS

Models and embodies Eskaton’s core values, including:

• Creating a sense of warmth, welcoming and belonging for all
• Fostering excellence in everything we do
• Seeking consistent improvement, learning and sustainable growth
• Stepping up, taking ownership and leading with initiative
• Fully complies with all provisions in Eskaton’s Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA).
• Maintains attendance as outlined in Eskaton policy.
• Follows required dress code and Eskaton’s Community Appearance Standards. Maintains a professional image to the public and residents.
• Works in accordance with established safety guidelines; uses proper body mechanics; follows safe work practice; wears appropriate safety gear.
• Promptly reports noticeable environmental or equipment repair needs to the maintenance department.

WORKER TRAITS

• Aptitudes: Possess the ability to work independently with little or no supervision, to adjust to changing conditions and frequent demands, and to acquire new knowledge to perform additional or more difficult tasks .
• Temperaments: Possess the ability to maintain positive, stable disposition in performing work in association with staff and residents and to maintain a high level of performance in an environment of frequent demands and changes.

Starting pay ranges from $22.90per hour-$30.30per hour. Factors such as scope, responsibilities, experience, education, job-related skills, internal equity, and market considerations may influence base pay.

QUALIFICATIONS

Training and Experience:

• Possess or obtains Social Services Designee certificate within specified time of employment.
• Minimum three years combined experience om nursing home or other related health are preferred.

Knowledge and Abilities:

• Familiarity with medical terminology, physical conditions, and health care delivery systems and managed care.
• Knowledge of aging and geriatrics. Understands multiple levels of care. Ability to assess and meet residents’ needs.
• Know state and federal regulations

WORK CONDITIONS & PHYSICAL REQUIREMENTS

Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Notify the Human Resources team to request any accommodation(s) to perform any of the essential functions of this position.

X

Light Work

Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen. All new hires are required to sign an arbitration agreement as a condition of employment.

Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.