Health Insurance Customer Service Representative

Quantum Health is seeking a Health Insurance Customer Service Representative to support members in navigating their healthcare and benefits. In this role, you’ll answer inbound calls, explain health plan coverage, resolve claims and billing questions, and coordinate with providers, payers, and internal clinical teams. You’ll use multiple systems to research benefits, document interactions, and escalate complex issues. Working in our collaborative, mission-driven environment, you’ll deliver compassionate, accurate, and efficient service that improves the healthcare experience for members while contributing to continuous process and service improvements.