Ops Coordinator

Operations CoordinatorUnited Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.Primary PurposeThe Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time. This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.Essential FunctionsCommunicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveriesHandle all customer call-ins and updates customer on expected delivery/service timesMake outgoing calls to customers regarding issues such as locked gates and missed servicesSupport drivers during reported emergencies and provide appropriate resources to assist with issuesWork with the customer service department on scheduling deliveries or servicesPost route & pick-ups and deliveries and sequences routes & pick up and deliveries as neededReview driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service informationConduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properlyKeep Operations Manager updated on issues and resolution of issuesPerform other duties as assignedQualificationsCustomer ServiceTeamworkOrganizationTime ManagementCommunicationsDecision Making and Problem SolvingPhysical RequirementsSit while answering phones or reply to emailsUse hands and fingers to handle, control or feel objects tools or controlsRepeat the same movements when entering dataSee details of objects that are less than a few feet awaySpeak clearly so listeners can understandUnderstand the speech of another personFocus on one source of sound and ignore othersHear sounds and recognize the difference between themSee differences between colors, shades and brightnessBenefits SummaryAll full-time employees working an average of 30 hours or more per week are eligible for the following benefits:Holiday & Paid Time Off (pro-rated for Part-Time employees)Medical/PharmacyDentalVisionEmployer-Paid Short-Term DisabilityEmployer-Paid Employee Basic Life & Accidental Death and DismembermentVoluntary Employee Life & Accidental Death and DismembermentVoluntary Spousal LifeVoluntary Dependent LifeHospital Indemnity, Accident and Critical IllnessCommuter/Transit AccountHealthcare Flexible Spending AccountDependent Care Flexible Spending AccountHealth Savings Account401(k) with employer matchEmployer-Paid Employee Assistance Program (EAP)Employee DiscountsSalary Range$16.58 – $22.38 / hourPay Transparency StatementAt United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.EEO StatementSome positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.