Medical Collector

Job Details Job Location: GOODLETTSVILLE, TN 37072, Salary Range: $17.00 - $17.00 Hourly. Location: 304 Northcreek Blvd. Goodlettsville, TN 37072. Pay Range: $17.00/hour + Uncapped Bonus Potential. About the Role Join Our Award-Winning Team as a Medical Collector in Our Healthcare Department! Our Mission At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions. What You’ll Do Assist patients in resolving outstanding medical balances via inbound and outbound calls with professionalism and empathy. Educate patients on available payment plans, insurance claims, and financial assistance options. Ensure compliance with federal and state laws, including the Fair Debt Collection Practices Act (FDCPA) and Health Insurance Portability and Accountability Act (HIPAA). Maintain accurate records of all interactions and conduct skip tracing when necessary. Work in a collaborative team environment built on trust and mutual respect. Why Choose ACSI? Award-Winning Workplace: Recognized as one of The Tennessean’s Top Workplaces (2014-2024) A Culture of Respect: Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do. Newly Remodeled HQ: Work in a modern and welcoming corporate office located just outside Nashville. What We Offer Competitive Pay: $17 hourly + Uncapped Bonus Potential Training Schedule: Onsite training Monday-Thursday (8:00 AM - 5:00 PM) and Friday (8:00 AM - 2:00 PM). Work-Life Balance: Flex Schedule (40 hours/wk) - One late night of your choice (7pm); close at 2:00pm on Friday Medical, dental, and vision insurance. Paid time off (PTO) and 8 paid holidays. 401(k) eligibility after 90 days. Health savings account and additional insurance options (life, disability, critical illness, accident). Employee Perks: Paid training to set you up for success, Teledoc. Qualifications: What We’re Looking For Education: High school diploma required. Experience: Medical collections, healthcare billing, or call center experience preferred, but not required. Skills: Strong communication and problem-solving abilities. Knowledge of HIPAA, FDCPA, and insurance claim processes is a plus. Proficiency in MS Office and multitasking. Attention to detail, organizational skills, and professionalism. Mindset: A commitment to treating patients and teammates with Fairness, Friendliness, Dignity, and Respect (FFDR). Equal Opportunity Employer Statement Automated Collection Services, Inc. is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Let’s work together to achieve greatness! #J-18808-Ljbffr