Help Desk Technician

Job Title

Helpdesk Technician

Location

Queens, NY

Position Type

6+ month contract-to-hire

Pay Range

$27-32/hr. (negotiable based on experience)

Summary

Verigent's client seeking a motivated and customer-focused Helpdesk Technician to provide day-to-day technical support for end users while assisting with IT operations and infrastructure projects. This individual will be responsible for troubleshooting hardware, software, network, and Microsoft 365 issues, managing user accounts, and ensuring timely resolution of support requests.

Responsibilities

• Serve as the first point of contact for IT support requests by responding to, documenting, prioritizing, and resolving helpdesk tickets.
• Diagnose and troubleshoot hardware, software, operating system, and connectivity issues across Windows-based environments.
• Administer user accounts within Active Directory, Microsoft 365, and Exchange, including account provisioning, permissions, password resets, and group management.
• Configure, deploy, and support desktops, laptops, printers, peripherals, and mobile devices.
• Maintain and manage IT inventory, including hardware procurement, software licensing, asset tracking, shipping/receiving, and inventory documentation.
• Support VoIP phone system administration, including user setup, extension management, and basic troubleshooting.
• Assist with software deployments, workstation imaging, system upgrades, and network hardware installations.
• Participate in IT projects, system rollouts, and other operational initiatives as assigned.
• Document technical procedures, support activities, and system updates to ensure accurate recordkeeping and knowledge sharing.

Qualifications

• 3-5 years of hands-on experience in a Helpdesk, Desktop Support, or Technical Support role.
• Strong troubleshooting skills across Windows operating systems, Microsoft 365, desktop hardware, and common business applications.
• Experience administering Microsoft 365, Active Directory, and Exchange environments.
• Excellent organizational skills with the ability to prioritize multiple tasks in a deadline-driven environment.
• Strong customer service mindset with excellent verbal and written communication skills.
• Ability to work independently while collaborating effectively within a team.
• Experience supporting VoIP phone systems and mobile devices is preferred.