Lodge and Hospitality Coordinator

Lodge & Hospitality Coordinator

At the National Ability Center, every stay at our lodge helps create opportunities for people with disabilities to experience adaptive sports, recreation, and meaningful connection. We are seeking a friendly, dependable, and service-oriented Lodge & Hospitality Coordinator to support lodge operations and provide exceptional guest experiences during evenings, weekends, and other extended-hours periods. This position serves as an important on-site presence for participants, families, groups, and community partners while supporting lodging, catering, conferences, housekeeping coordination, and overall lodge readiness.

The Lodge and Hospitality Coordinator supports the day-to-day hospitality and operational functions of the National Ability Center Lodge, with a primary focus on evening and weekend coverage. This position serves as the primary on-site hospitality contact when the Lodge Manager and other leadership staff are not present. The Lodge and Hospitality Coordinator supports guest check-in and check-out, lodging operations, catering and meal service, conference readiness, housekeeping coordination, and facility preparedness. This role works closely with the Lodge Manager, Group Reservations, Program staff, Buildings and Grounds, housekeeping contractors, catering vendors, interns, volunteers, and other partners to ensure a safe, accessible, welcoming, and consistently high-quality guest experience. This is a full-time, year-round position with benefits. This position requires a non-traditional work schedule with work in the evenings and on weekends, as well as some holidays when groups are on campus. This position is not eligible for remote work.

Essential Duties:

• Serve as the primary lodge point of contact during assigned shifts and respond to operational needs and customer concerns when the Lodge Manager and other leadership staff are not present.
• Coordinate evening and weekend guest check-in and check-out and respond to guest questions, requests, and routine concerns; welcome guests and provide friendly, professional, accessible, and mission-driven hospitality.
• Conduct routine lodge walkthroughs and ensure guest rooms, common areas, dining spaces, and lodge facilities are clean, accessible, safe, organized, and prepared for guests.
• Maintain accurate room status information and coordinate room turnover and housekeeping needs with the housekeeping contractor.
• Coordinate on-site catering and meal service logistics, including vendor arrival, dining space readiness, dietary accommodations, and guest hospitality; ensure dining and hospitality spaces are appropriately prepared, maintained, and reset before and following meal service.
• Support Group Reservations with conference and event operations, including room setup and breakdown, audiovisual equipment, hospitality amenities, and on-site customer service.
• Ensure meeting and conference spaces are clean, accessible, organized, and prepared according to event requirements.
• Respond appropriately to safety, security, or medical incidents within the scope of training and escalate significant concerns to the Lodge Manager or appropriate staff.
• Coordinate, orient, and provide day-to-day guidance to interns and volunteers supporting Lodge operations, conferences, catering, and hospitality activities.
• Collaborate cross-functionally with Group Reservations, Programs, Facilities, housekeeping, catering vendors, and other partners to support seamless guest and group experiences.
• Assist with key fundraising events and other special events as needed to help advance program goals and support; serves as an ambassador and representative for the National Ability Center.

Requirements:

Minimum Qualifications:

• High school diploma or equivalent.
• Two years of hospitality, lodging, guest services, customer service, conference services, catering, or related experience.
• Ability and willingness to regularly work evenings, weekends, and occasional holidays.
• Current First Aid and CPR certification or ability to obtain upon hire.
• Valid Driver License.
• Food Handler Permit or ability to obtain upon hire.
• Ability to pass a pre-employment background check.
• Must be legally authorized to work in the United States. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Preferred Qualifications:

• Experience in hotel, lodge, resort, conference, event, or nonprofit hospitality operations.
• Experience with guest check-in, reservation, or lodging systems.
• Experience coordinating catering, conferences, housekeeping, or external service vendors.
• Experience working with individuals with disabilities or in an inclusive recreation environment.
• Familiarity with Salesforce or similar systems.

Knowledge, Skills, and Abilities:

• Knowledge of a variety of disabilities and ability to communicate effectively and connect with participants and their families.
• Demonstrated commitment to exceptional customer service and hospitality in a mission-driven environment, with the ability to engage effectively with diverse populations and deliver high-quality, accessible guest experiences.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across departments and with external vendors.
• Ability to work independently and exercise sound judgment.
• Proactive, solution-oriented mindset with the ability to anticipate guest and operational needs and take appropriate action.
• Strong problem-solving skills with attention to detail and a commitment to operational excellence.
• Knowledge of a variety of disabilities and the ability to communicate effectively and build meaningful connections with participants and their families.
• Basic knowledge and troubleshooting skills for audiovisual equipment to be able to support groups on campus.
• Proficiency in basic computer programs such as MS Office.
• Proficiency with a customer relationship management (CRM) software; Salesforce experience preferred.
• Commitment to a positive, fun, and team-oriented working environment while promoting the NAC Core Values.

Working Conditions:

• Available and willing to work a non-traditional schedule that regularly includes evenings, weekends, and holidays, especially as needed for projects and special events when groups are on campus.
• Frequent walking throughout the lodge and campus to support groups with hospitality needs.
• Ability to lift and maneuver equipment and supplies weighing up to 50 pounds.
• Work may include indoor and outdoor environments and varying weather conditions.

Benefits:

• Health Insurance with Health Savings Account
• Employer Contribution to HSA
• Dental Insurance
• Vision Insurance
• Long-term Disability
• Life Insurance
• Voluntary Accident and Hospital Plans
• Paid Time Off (PTO) annually
• 11 Paid Holidays + 2 Paid Personal Days Annually (including a paid day off on your birthday)
• 403(b) Plan with Employer Match
• Parental Leave
• Pet Insurance
• Pro Deals with gear companies