Internal Service Advisor

Internal Service Writer – Career Opportunity at INFINITI of CharlottePosition: Internal Service WriterINFINITI of Charlotte is seeking a motivated, organized, and customer-focused Internal Service Writer to support our fast-paced service department. This position plays a critical role in maintaining communication between technicians, advisors, parts, and management to help ensure efficient workflow and timely vehicle repairs.We are looking for someone who thrives in a team environment, communicates effectively, and can help keep the shop operating at a high level.ResponsibilitiesOpen and manage internal repair ordersDispatch work efficiently to techniciansMaintain used car efficiency through shopMonitor shop progress and communicate updates to advisors and managementCoordinate with the parts department to ensure timely parts availabilityMaintain accurate documentation and repair order notesAssist with warranty and internal vehicle processingHelp improve shop flow and technician productivitySupport quality control and vehicle status trackingEnsure repairs are completed in a timely and organized mannerQualificationsPrevious automotive service experience preferredService advisor experienceStrong communication and organizational skillsAbility to multitask in a fast-paced environmentCDK experience preferred but not requiredTeam-oriented attitude with strong attention to detailBasic understanding of automotive repair processesWhat We OfferCompetitive compensationOpportunity for growth and advancementSupportive team environmentPaid trainingHealth, dental, and vision benefits401KPaid vacationEmployee discountsIdeal CandidateThe ideal candidate is dependable, process-driven, and capable of helping improve overall shop efficiency while maintaining a high level of professionalism. This role is perfect for someone looking to grow within automotive service operations and become a key part of dealership success.Apply TodayIf you are ready to join a growing dealership focused on teamwork, accountability, and customer satisfaction, we would like to speak with you.