Biomedical Field Service Technician -- Hospital Systems

Job Description

Job Description

Join STERIS to keep hospital systems running safely

STERIS advances global health by delivering innovative products and services across healthcare and life sciences. In this remote, hospital-facing role, you’ll ensure critical medical equipment operates reliably for clinicians and patients throughout your California territory.

Role at a glance

• Location: Remote within California (must reside in CA to support assigned customers)
• Environment: Primarily inside hospitals and healthcare facilities
• Focus: Troubleshooting, repair, maintenance, installation, and upgrades of STERIS and competitor equipment

Primary impact areas

• Execute diagnostics, repairs, and routine maintenance on equipment, systems, and components.
• Independently manage time and priorities to complete PMs, service calls, warranty calls, equipment installs, and field upgrade programs.
• Document work thoroughly using advanced digital platforms to meet regulatory and quality standards.
• Coordinate with Tech Support, Engineering, and Service Contract Management to resolve escalations efficiently.
• Educate customers on findings, present repair options and pricing, and—with management support—collaborate with Sales to enhance the customer experience and identify opportunities.
• Support multiple sites across the territory as service agreements and customer needs dictate.

Who thrives here

Experience from fields such as HVAC, mechanical maintenance, refrigeration, boilers/chillers, equipment repair, diesel/automotive, aviation, plumbing, and electrical commonly transfers well to this position.

Required qualifications

• High school diploma or GED plus 4+ years of work experience, including 2+ in a mechanical/technical role. An associate degree, relevant certifications, competitive equipment training, or comparable military experience may satisfy the technical experience expectation.
• Valid driver’s license and ability to meet all background and physical assessment criteria to obtain and maintain vendor credentialing.
• Customer-facing experience and effective teamwork skills.
• Strong verbal and written communication.
• Basic computer literacy (Windows/email, navigation, mobile apps, and multi-system data entry).
• Schedule flexibility for early/late hours and possible overnights to meet customer/business requirements.

Provided resources

• Company vehicle
• Company cell phone and laptop
• All tools, equipment, and uniforms supplied

Compensation and benefits

• Market competitive pay
• Extensive paid time off plus 9 additional company holidays
• Comprehensive medical, dental, and vision
• Short- and long-term disability coverage
• 401(k) with company match
• Maternity and paternal leave
• Optional add-ons/discounts, including pet insurance
• Tuition reimbursement and continued education programs
• Excellent advancement opportunities and a stable, long-term career