Onsite Business Systems Analyst

Onsite Business Systems Analyst

Business Analysis & Requirements Management

• Serve as the onsite Business Systems Analyst supporting software operations, with a focus on Microsoft-based applications, workflows, and integrated business processes.
• Engage directly with end users, functional leads, and application support leadership to gather, document, and validate business requirements for system enhancements, process improvements, and new capabilities.
• Translate user needs into clear functional specifications, user stories, acceptance criteria, and process documentation.
• Conduct gap analyses to identify system limitations, workflow inefficiencies, and opportunities for optimization across the Microsoft application environment.
• Support configuration, testing, and deployment of Microsoft application updates, ensuring alignment with mission requirements and operational constraints.

User Support, Training & Knowledge Management

• Provide onsite support for Tier 1 and Tier 2 functional support for Microsoft applications used within the Microsoft application environment, including troubleshooting user issues, validating system behavior, and coordinating with technical teams for escalations.
• Develop and deliver user training sessions, quick reference guides, and process documentation to improve adoption and effective use of supported Microsoft tools.
• Maintain and update application support Wiki content, SOPs, and Knowledge Base articles, ensuring accuracy, clarity, and alignment with current system functionality.
• Serve as the content owner for business process documentation, ensuring consistent version control and continuous improvement.

Process Monitoring, Data Integrity & System Performance

• Monitor system performance, user activity trends, and workflow bottlenecks to proactively identify issues impacting operational efficiency.
• Support data validation, quality checks, and reconciliation activities to ensure accuracy and reliability of information across Microsoft-based systems.
• Recommend process improvements, automation opportunities, and configuration adjustments to enhance system usability and mission readiness.
• Assist in coordinating and validating system maintenance activities, updates, and patches to minimize operational disruption.

Ticket, Workflow & Change Management

• Manage and track functional support tickets through designated systems ensuring timely resolution, clear communication, and accurate categorization.
• Analyze ticket trends to identify recurring issues, training needs, or system enhancement opportunities.
• Support change management activities, including impact assessments, stakeholder communication, and user acceptance testing (UAT).
• Develop and refine SOPs, workflows, and process maps to support consistent execution across the application support client portfolio.

Collaboration, Stakeholder Engagement & SME Support

• Collaborate closely with technical teams, system engineers, and Microsoft specialists to resolve escalated issues and validate system changes.
• Act as a liaison between end users and technical teams, ensuring business needs are clearly communicated and technical solutions are fully understood.
• Serve as a Business Systems SME providing guidance on system capabilities, best practices, and process alignment.
• Participate in working groups, requirement review sessions, and operational planning meetings to support mission execution.

Professionalism & Customer Service

• Deliver onsite support in a professional, courteous, and mission-focused manner at locations and times designated by the Company.
• Maintain diplomacy, tact, and strong communication skills in all interactions with government personnel, contractors, and team members.
• Uphold high standards of customer service, responsiveness, and accountability.
• Perform additional duties as assigned to support software operational success.

Required Qualifications

• Onsite 5 days a week
• Must be U.S. Citizenship
• Active Secret Clearance (or the ability to maintain one) is required; Interim Secret acceptable at onboarding.
• Bachelor’s degree in business, Information Systems, Analytics, Computer Science, or a related field.
• Experience with Microsoft platforms, such as Microsoft 365, SharePoint, Teams, Power Platform, or other enterprise Microsoft applications.
• Strong analytical and problem‑solving skills, with the ability to translate user needs into functional requirements and process documentation.
• Excellent communication skills, including the ability to engage with end users, leadership, and technical teams.
• 0–3 years of experience in business analysis, requirements gathering, workflow documentation, or functional system support—preferably supporting Microsoft-based enterprise applications.
• Salary Range - $65000-$