Call Center Agent

Job Description

Job Description

** Job Title: ** Call Center Agent/Manager

** Location: ** Stuart, FL (in-office)

** Company: ** OX Floors

** About Us **
OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company serving homeowners across Florida and Texas. We're expanding rapidly and looking for motivated Call Center Agents to join our Stuart, FL team.

** Position Summary **
The Call Center Agent is responsible for calling warm, pre-generated customer leads — no cold calling — to confirm interest and schedule in-home consultations for our outside sales team. This is a high-volume, appointment-setting role ideal for someone who is personable, coachable, and comfortable on the phone.

** Key Responsibilities **

• Call warm inbound/pre-generated leads to confirm interest in a free consultation
• Follow call scripts and best practices to qualify and convert leads into scheduled appointments
• Schedule qualified appointments for outside sales representatives
• Accurately log call outcomes and appointment details in the CRM
• Meet or exceed daily and weekly dial and appointment-setting targets
• Maintain a professional, friendly, and consistent phone presence
• Participate in ongoing coaching and training to improve conversion rates

** Qualifications **

• Prior call center, appointment-setting, or customer service experience preferred but not required
• Strong verbal communication skills and a clear, friendly phone voice
• Comfortable with a high volume of outbound calls to warm leads
• Basic computer skills; ability to learn CRM/dialer software
• Reliable, coachable, and goal-oriented
• High school diploma or equivalent

** Schedule **

• Full-time and part-time shifts available
• Call center operates Monday through Sunday — flexible scheduling, including weekend availability
• In-office position at our Stuart, FL call center

** Compensation **

• Base hourly rate plus performance-based bonuses for scheduled/issued appointments

** What We Offer **

• Paid training
• Clear path for growth into other roles
• Fast-paced, high-energy team environment