Customer Success Manager

About Us:
Mind+ Neurology is Wisconsins premier headache and migraine clinic, offering comprehensive care and an exceptional patient experience. We are dedicated to freeing our patients from pain and helping them regain control of their lives. Our clinic features the countrys first and only walk-in Headache Urgent Care, providing immediate rescue treatment for severe migraines.

Our Core Values The 5 Pillars
At Mind+ Neurology, we live by five core values that guide how we care for patients, support teammates, and show up every day. These values are central to our culture and are used to align expectations and measure ongoing employee performance.

1. Patient Centered - Beyond the Visit We place the patient experience at the heart of everything we do. We listen with empathy, communicate clearly, remove barriers, and follow through so patients feel heard, respected, and fully supported.
2. Own the Score We focus on outcomes rather than just effort. We take ownership, stay accountable, and continuously learn and improve to deliver results for our patients and team.
3. Trust and Be Trusted We build trust through honesty, consistency, respect, and follow-through. We own our actions, communicate openly, and support one another with accountability and respect.
4. Bring the Weather We bring a positive, solution-oriented presence to every situation. We stay calm and kind under pressure, helping to reset the mood and uplift patients and teammates.
5. Choose Joy We actively create moments of connection, lightness, and celebration. We contribute to a welcoming and positive culture for both patients and team members.

Part-Time & Full-Time - Brookfield, WI

Starting Pay: $20-23 / hr

Key Responsibilities:

• Reception Desk Operations: Greet patients and visitors warmly, ensuring a welcoming environment. Handle patient check-ins and check-outs efficiently.
• Phone Line Management: Answer and direct phone calls promptly and professionally. Address patient inquiries and provide accurate information.
• Appointment Scheduling: Schedule and confirm patient appointments, ensuring optimal use of clinic resources. Coordinate with medical staff to manage appointment calendars.
• Patient Support: Provide exceptional customer service to patients, addressing their needs and concerns. Assist with patient registration and documentation.
• Administrative Tasks: Perform general administrative duties, including data entry, filing, and maintaining patient records. Ensure compliance with HIPAA and other regulatory requirements.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
• Previous experience in a healthcare setting, particularly in a reception or administrative role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using office software and electronic health record (EHR) systems.
• Ability to work in a fast-paced environment and handle sensitive information with confidentiality.

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