Customer Service Representative - State Farm Agent Team Member

Responsible RecruiterBenefits: License reimbursement, bonus based on performance, competitive salary, opportunity for advancement, paid time off, training & development.About Our Agency: I opened my first agency in 2013 and expanded into my second location in 2020. Today, I have a team of five, and we continue to grow steadily. Before becoming a State Farm agent, I built my career in financial services, which helped shape the way I approach customer care and running a business. I'm a single mom with two teenage sons, and I hold a BBA in Finance. Community is also a big part of who I am—I stay very connected to the Vietnamese community and love being involved wherever I can make a positive impact. I offer partial health coverage and licensing reimbursement, and our office environment is truly family-oriented. We care about each other, support one another, and enjoy regular team outings. Our agency is located in a busy shopping center with strong walk-in traffic, and I'm proud of our excellent Google reviews that reflect how hard we work for our customers. I'm looking for a team member who genuinely loves helping people, thrives in a collaborative environment, and brings positive energy to the office. Bilingual candidates (especially Vietnamese or Spanish speakers) are strongly encouraged to apply.Role DescriptionAs a Customer Service Representative - State Farm Agent Team Member with Hien Apple - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.ResponsibilitiesAnswer customer inquiries and provide policy information.Assist customers with policy changes and updates.Process insurance claims and follow up with customers.Maintain accurate records of customer interactions.QualificationsCommunication and interpersonal skills.Detail-oriented and able to multitask.Previous customer service experience preferred.Bilingual Vietnamese or Spanish preferred.Compensation: $40,000.00 - $60,000.00 per year.My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Houston, TX and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.